Customer Service Agent Outbound - Virtual - PEI

About the Company

The National Diabetes Trust is Canada’s largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick‑up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much‑needed funds for Diabetes Canada. Each year our program diverts more than 100 million pounds of clothing and household items from landfill sites. As an employee on the National Diabetes Trust team, you become part of our national coverage in 2,500 communities, with 28 operations and 100 trucks, helping the environment while raising money for life‑altering charitable programs.

What We Offer

• Work from the comfort of your own home
• Employee Assistance Program (EAP)
• Registered Pension Plan (100% employer‑paid) once eligibility criteria are met
• Corporate discounts through Perkopolis, Value Village and GoodLife Fitness

Hiring Rate

Hiring Rate : $16.50 / hr

Hours of Work

This role will work up to 29 hours per week in 6‑hour daily time blocks, including weekends. A consistent schedule will be developed in collaboration with operational needs.

About the Outbound Customer Service Agent Role

Reporting to the Virtual Contact Centre Supervisor, this role is responsible for soliciting, scheduling and confirming donation pick‑ups of reusable clothing and small household goods from the public. While there is no sales component to this role, we are seeking outgoing individuals who focus on providing a “best in class” customer experience.

Highlights of the Role

About You

Diversity, Equity and Inclusion Statement

At National Diabetes Trust, we are guided by our values of Accountability, Teamwork, Integrity, and Respect. We believe in the importance of DEI. We are committed to bringing people together in a respectful, inclusive and supportive environment, no matter their age, gender, identity, race, ethnicity, religion, income, sexual orientation, or where they live. In July 2020 we signed the BlackNorth Initiative CEO pledge and will hold ourselves accountable in meeting those commitments.

How to Apply

Hiring Process Disclosure

This posting is for an existing vacancy. All applications are reviewed by a member of our Human Resources team. We do not use AI in the recruitment process. We thank all interested applicants; however, only those selected for an interview will be contacted.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage

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