Assistant Manager, IT Services

The Assistant Manager, IT Services is responsible for IT Services support across business applications, operational systems, and end-user technologies, while serving as a key technology leader embedded within the business. The role ensures effective operation, stability, and continuous improvement of business applications and operational systems, and oversees technology implementations and upgrades, including solutions that integrate both software and hardware components. In addition to supervising the IT Services support team and driving operational excellence, the Assistant Manager, IT Services provides hands-on technical leadership for initiatives and cross-functional projects. The role balances the delivery of technology enhancements and transformation initiatives with the continuity, reliability, and effectiveness of day-to-day IT services. Working closely with senior leadership, operational teams, and IT stakeholders, the Assistant Manager ensures that technology solutions are aligned with business objectives, operational realities, and long-term strategy, while minimizing disruption to ongoing operations.

Note : This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.

What you'll do

Team Leadership & Supervision :

• Supervise the support team, including Analysts supporting business applications, operational systems, and end-user / hardware services, providing coaching, mentorship, and performance management.
• Ensure effective collaboration across application support, hardware support, and other IT service teams to deliver end-to-end support outcomes.
• Set priorities, service standards, and delivery expectations across both day-to-day operational support and technology improvement initiatives.
• Assign and prioritize support tasks and project work to ensure efficient resource utilization.
• Foster a collaborative, accountable, and outcome-driven team culture that supports cross-functional coordination and continuous improvement.
• Ensure adherence to operational processes, including incident, problem, request, and knowledge management.
• Monitor and manage service levels, ensuring timely resolution of issues and continuous service improvements.
• Identify and implement opportunities to improve service delivery, workflows, team effectiveness, and operational efficiency, while aligning outcomes with business priorities.

Technical Leadership & Project Management :

Strategic & Business Engagement :

What you'll bring

Why you'll love working here

The estimated salary for this position is $109,800 - $134,200. In determining final salary, Seaspan considers many factors including the successful Candidate’s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company’s sole discretion and presented as part of a competitive total compensation package.

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