Bilingual Planner (Restaurant Ordering) - Remote Supply Chain Baie D'Urfe, Quebec, Canada See D[...]

Responsibilities

Position Summary :

The Bilingual Restaurant Order Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants.

Position Responsibilities may include, but not limited to :

System / Restaurant Support

• Provide direct support and communication to restaurants as needed
• Manage customer relationships across a portfolio of restaurants
• Respond to tickets and calls within assigned SLAs
• First line of contact for all restaurant order related concerns
• Triage, assign and close tickets.
• Manage communication through Salesforce tickets, Finesse calls, ‘Message of the day’ and News Section posting in the MBSync Communication portal
• Support the onboarding of new restaurants, ownership changes, and closures in all communication systems and tools (Sales Force / KOMPASS / MBSync)
• Liaise with centralized routing to initiate any temporary routing assignments.
• Provide proper communication and support to the restaurants
• Holiday closures, temporary closure, permanent closures, new openings, and Master Schedule Changes
• Monitoring the integration of the restaurant orders into the operating system
• Ensuring any system hard stops are addressed and removed allowing smooth processing to the next phase
• Trouble shooting order errors and processing order adjustments
• Invoicing as required
• Completion of daily trials
• Monitor shortage reports, process shortages in JDE & Communicate to impacted restaurants
• Manage order adjustments in the JDE system (substitutions, order removals)
• Process delivery adjustments and cart adjustments communicated through internal systems
• Monitor and Process Restaurant Credits

Department Support

Process Optimization

Qualifications

Required Skills and Experience :

Preferred Skills and Experience :

Physical Demands and Work Environment : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

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