Change Manager

Our client, a leading financial institution, is seeking a Senior Change Manager - People Change Management.

This role supports large-scale transformation initiatives across Personal & Business Banking, with a strong focus on end-user adoption, employee readiness, and people-centric change delivery. The position offers high visibility across frontline teams, senior leadership, and cross-functional partners, and plays a critical role in driving successful adoption across multiple concurrent initiatives.

Responsibilities

• Develop and execute end-to-end People Change Management (PCM) strategies and detailed tactical change plans to support adoption and minimize resistance.
• Conduct comprehensive impact assessments, stakeholder analyses, and readiness assessments to inform change strategies.
• Partner closely with Project Managers, Business SMEs, and internal stakeholders to ensure alignment between change, business objectives, and delivery plans.
• Lead and facilitate change engagement activities including town halls, focus groups, leadership updates, and frontline presentations.
• Create and deliver high-quality change materials such as playbacks, communication content, toolkits, and executive presentations.
• Monitor adoption metrics and employee readiness, proactively identifying risks and implementing mitigation strategies.
• Support successful implementation across multiple concurrent initiatives (2-3+) within large, transformational programs.
• Act as a primary conduit between project teams and frontline employees, ensuring clear, consistent, and timely communication.

Must-Have Skills

• 10+ years of People Change Management experience, with a strong focus on end-user adoption (not project or technology management).
• Proven experience developing PCM strategies and actionable tactical plans end to end.
• Hands-on change execution experience, including facilitating sessions, presenting to senior leaders, and engaging frontline teams.
• ProSci certification
• Experience supporting large-scale, transformational programs within complex organizations.
• Demonstrated ability to manage and deliver change across multiple concurrent initiatives.

Nice-to-Have Skills

• Experience within the financial services industry.