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Coordinator, Customer Service
Coordinator, Customer ServiceCENTURA • Rivière-Des-Prairies Southwest, ca
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Coordinator, Customer Service

Coordinator, Customer Service

CENTURA • Rivière-Des-Prairies Southwest, ca
Il y a 4 jours
Type de contrat
  • Temps plein
Description de poste

WORKING CONDITIONS

  • Competitive salary;
  • Comprehensive group insurance program paid 100% by the employer;
  • Group RRSP with employer contribution;
  • Free parking and public transportation nearby;
  • Full gym;

Social committee, employee discounts.

TASKS AND RESPONSIBILITIES

  • Respond to calls and emails from our commercial customers wishing to order material for their construction projects;
  • Enter quotes and customer orders into the system, modifying them as needed;
  • Perform a close follow-up of orders;
  • Provide end-of-project documents on our products;
  • Analyze customer needs in order to recommend the appropriate products;
  • Work in partnership with the sales and credit departments;

    • Ensure adequate communication with other departments to provide high quality customer service.

    REQUIREMENTS AND SKILLS

  • Know how to manage a large flow of calls and emails while ensuring the necessary follow-ups;
  • Have accumulated 1 to 2 years of relevant experience in customer services;
  • Fluency in French and English (to support and collaborate with English-speaking customers and stakeholders);
  • Intermediate knowledge of the Office Suite;

    • Knowledge of Epicor's P21 software, an asset.

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    Coordinator Customer Service • Rivière-Des-Prairies Southwest, ca

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