Talent.com
Mobile Mortgage Specialist Assistant
Mobile Mortgage Specialist AssistantTD Securities • Burnaby, Metro Vancouver Regional District, CA
Les candidatures ne sont plus acceptées
Mobile Mortgage Specialist Assistant

Mobile Mortgage Specialist Assistant

TD Securities • Burnaby, Metro Vancouver Regional District, CA
Il y a 7 jours
Type de contrat
  • Temps partiel
Description de poste

Mobile Mortgage Specialist Assistant role at TD Securities

Work Location : Burnaby, British Columbia, Canada

Hours : 15 hours per week (minimum), up to 37.5 hours depending on business volumes

Line Of Business : Personal & Commercial Banking

Pay Details : $23.37 - $31.20 CAD

Job Description

TD is growing their Mobile Mortgage Sales Force and is seeking performance-driven individuals to join our dynamic team! A great specialized role to start your career within the MMS Channel.

The Mobile Mortgage Specialist (MMS) sales team is a national retail banking channel responsible for acquisition of new mortgage and home equity line of credit business within Canadian Personal Banking. Our mandate is to deliver new customers to the bank and to contribute to the volume, profits, and market share of TD's Real Estate Secured Lending.

The Mobile Mortgage Specialist Assistant (MMSA) role contributes to the success of the specialist through specialized credit support by handling credit administration, customer service, and administrative tasks, enabling Specialists to focus on sales and business development while ensuring accuracy, efficiency, and timely commitments. Maintain strong relationships with internal partner groups and teams including responding to questions and concerns. Follow up with customers to gather documentation to support processing of credit applications.

Job Details

  • The position is part-time, minimum 15 hours, and reports to the Manager, MMS Assistants
  • We may be able to offer additional hours of work up to 37.5 hours per week, dependent on business volumes
  • Work volumes are received directly from your associated MMS during scheduled hours
  • The MMS Assistant position is primarily remote, working from your home office or a specific TD location
  • Flexible scheduling in partnership with your associated MMS and Manager, MMS Assistants

Key Accountabilities

CUSTOMER

  • Maximize support in relation to credit administration
  • Maintain good relationships with partners including follow-up, responding to questions, and ensuring that customer problems are handled appropriately, escalating issues to MMS or DM when necessary
  • Gather client documentation after initial MMS customer meeting and process credit application
  • Process assigned work volumes in an accurate and efficient manner, supporting the Specialist and business timeline commitments
  • Support customer journey through deal process while responding to any mortgage suite details product / policy for clarification
  • SHAREHOLDER

  • Ensure all supporting documentation is received and validated, according to internal processes and / or business / industry regulation, to provide complete and accurate information for credit requests
  • Contribute to achievement of MMS credit quality objectives and meeting or exceeding individual targets
  • Meet and where possible exceed timeline commitments by processing transactions and replying to requests accurately and on time
  • Partner with administrative support groups to facilitate the end-to-end credit decision process
  • Support the achievement of business objectives by supporting sales goals
  • Understand and apply bank and business channel operating policies and procedures
  • Contribute to business objectives for Operational Excellence and support process improvement opportunities
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Be knowledgeable of and comply with Bank Code of Conduct
  • Be knowledgeable of the full mortgage suite of products and services
  • EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
  • Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Actively participate in the performance management process in support of own personal and professional development objectives, including coaching sessions
  • Participate in team meetings, employee surveys, action planning, and training sessions
  • Contribute to the success of the team by willingly assisting others in the completion of assigned duties
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for your business area / function and the bank, both internally and / or externally
  • BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Understands how the assigned duties relate to others in the customer or sales team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows RESL procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Reports to a Manager or above
  • What We Are Looking For

  • Minimum 1 year working in a client facing and / or administrative role
  • Have mortgage / credit lending experience
  • Have superior computer / technology skills
  • Be highly organized and a self-starter, able to work independently and multi-task in a fast-paced, competitive market
  • Demonstrate excellent time-management skills, and be able to meet / exceed timelines and SLA expectations from a customer as well as business-partner perspective
  • Demonstrate high-level accuracy and attention to detail
  • Demonstrate excellent customer service skills, leveraging strong interpersonal and communication skills
  • Be willing to work variable hours, including evenings and weekends
  • Who We Are

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

    Additional Information

    We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

    Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

    Colleague Development

    If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

    Interview Process

    We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec Only)

    Sans Objet

    Seniority level

  • Entry level
  • Employment type

  • Part-time
  • Job function

  • Finance and Sales
  • Investment Banking
  • #J-18808-Ljbffr

    Créer une alerte emploi pour cette recherche

    Mortgage Specialist • Burnaby, Metro Vancouver Regional District, CA

    Offres similaires
    Work From Home - Sales Representative - 60k / Year

    Work From Home - Sales Representative - 60k / Year

    Spade Recruiting • Squamish, British Columbia
    Télétravail
    Temps plein
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Customer Retention Specialist

    Customer Retention Specialist

    Mercedes-Benz Vancouver • Vancouver, BC, Canada
    Temps plein
    Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!. Dilawri life is full of excitement, click here f...Voir plus
    Dernière mise à jour : il y a 29 jours • Offre sponsorisée
    Submortgage Broker (BC)

    Submortgage Broker (BC)

    Perch • Vancouver, BC, CA
    Télétravail
    Temps plein
    Quick Apply
    Competitive Commission Structure | Uncapped Earning Potential.Grow Your Mortgage Business by 50-100%.If you're an elite submortgage broker or a mortgage advisor at a bank / credit union, you know tha...Voir plus
    Dernière mise à jour : il y a 2 jours
    Lease Portfolio Retention Specialist

    Lease Portfolio Retention Specialist

    Destination Toyota Burnaby • Vancouver, BC, Canada
    Temps plein
    Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2024,....Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Commercial Mortgage Administrator, Mortgage Operations

    Commercial Mortgage Administrator, Mortgage Operations

    Nesto • Vancouver
    Temps plein
    Commercial Mortgage Administrator, Mortgage Operations.Administrator, Commercial Mortgage Operations.CMLS Financial, a leading commercial lender in Canada, is dedicated to expanding our award-winni...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Sales Specialist

    Sales Specialist

    WECOPY FINTECH INC. • Burnaby, BC, Canada
    Temps plein +2
    We are seeking a highly motivated and results-driven Sales Specialist to join our team.As a Sales Specialist, you will be responsible for driving sales and business development in the [market] mark...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    New Offsite Mortgage Agent / Broker

    New Offsite Mortgage Agent / Broker

    8Twelve Mortgage Corp • Vancouver
    Temps plein +1
    Twelve Mortgage Power Network is a fast-growing network of experienced mortgage agents, brokers and brokerages - the right partner for your business. Our commitment and dedication is providing you w...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Business Management Assistant

    Business Management Assistant

    LMG Inc. • Richmond, BC, Canada
    Temps plein
    We are a sales firm based in the Richmond area, focused on growing our business through relationship-based sales.As we continue to grow, we are on the search for a dedicated individual to join our ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Sales Consultant

    Sales Consultant

    White Rock Volkswagen • Surrey, BC, Canada
    Temps plein +1
    At White Rock Volkswagen, we’re not just selling cars – we’re delivering.Competitive Pay & Benefits - access a wide range of medical, dental, and mental wellness services to k...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Residential Mortgage Specialist-Western Canada (Hybrid)

    Residential Mortgage Specialist-Western Canada (Hybrid)

    National Bank • Vancouver
    Temps plein +2
    Advisory services, Mortgage products .Edmonton, Kamloops, Vancouver .Vancouver and Kamloops and their surrounding areas.Your location can be chosen according to your preference and operational nee...Voir plus
    Dernière mise à jour : il y a 1 jour
    Uncapped-Earnings Mortgage Broker | Leads & Support

    Uncapped-Earnings Mortgage Broker | Leads & Support

    Blue Pearl Mortgage Group Inc • Vancouver
    Temps plein
    A high-growth mortgage brokerage is seeking a motivated Mortgage Broker to turn opportunities into funded deals.You will qualify and advise clients on tailored mortgage solutions while navigating v...Voir plus
    Dernière mise à jour : il y a 2 jours • Offre sponsorisée
    Automotive Sales Consultant

    Automotive Sales Consultant

    SPINNY CARS • New Westminster, BC, Canada
    Temps plein +1
    This full-time role is designed for individuals who want flexible work while building long-term skills in automotive sales. You will be responsible for generating customer interest, setting appointm...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Mortgage Administrator

    Mortgage Administrator

    BGO group • Vancouver
    Temps plein
    BGO is a leading, global real estate investment management advisor, real estate lender, and a globally recognized provider of real estate services. BGO serves the interests of more than 750 institut...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Mobile Mortgage Specialist - Pacific Region

    Mobile Mortgage Specialist - Pacific Region

    TD Bank • Vancouver
    Temps plein
    Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship / portfolio management • Identify opportunities to refer clients to Partners (i.Wealth...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Mortgage Broker

    Mortgage Broker

    Spring Financial Inc. • Vancouver, BC, Canada
    Temps plein +1
    Salary : $90,000 to $130,000 yearly on target earnings - more details below.Join Spring Mortgage Group (13100)!.Our mortgage agents secure the best rates for Canadian homeowners and homebuyers by le...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Contract Management Specialist

    Contract Management Specialist

    RB Global Inc. • Burnaby
    Temps plein
    The Contract Management Specialist (“CMS”) will be responsible for and completing lease and loan documentation on those transactions approved by Ritchie Bros. The representative effectively and effi...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Mortgage Administrator

    Mortgage Administrator

    BGO • Vancouver
    Temps plein
    Be among the first 25 applicants.Join a team where your expertise makes an impact.Who We Are : BGO is a leading, global real estate investment management advisor, real estate lender, and a globally ...Voir plus
    Dernière mise à jour : il y a 8 jours • Offre sponsorisée
    Oaken Customer Service Specialist

    Oaken Customer Service Specialist

    Home Trust • Vancouver, BC, Canada
    Temps plein
    Come join Home Trust Company as an Oaken Customer Service Specialist in our Customer Experience team!.Home Trust Company has developed a track record of success as Canadas leading alternative lende...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée