Vice President, Resident Experience and Business Systems Support

Vice President, Resident Experience and Business Systems Support

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!

What Sienna Offers: We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs
• Location: Markham Ontario
• Working Arrangement: 100% On-Site

What You’ll Be Doing:

Reporting to the Executive Vice President, Long-Term Care Operations, the Vice President, Resident Experience & Business Systems Support is responsible for shaping, elevating and sustaining an exceptional resident experience across the Long-Term Care Division while driving the optimization of staff scheduling and business systems that support high-quality care, service excellence and organizational performance. This role leads resident-facing programs ensuring that they reflect divisional and organizational values, regulatory requirements and best-in-class standards.

How You’ll Succeed:

• Lead the design, implementation and evaluation of resident-facing programs including culinary, recreation, environmental and overall engagement initiatives that meet the diverse preferences, interests and needs of residents across the Long-Term Care Division.
• Ensure resident engagement programs and standards are maintained at each community in compliance with Regulations, policies, procedures and brand standards.
• Oversee the provision of rehabilitation, recreation and leisure programs, resident and family advisory programs, spiritual care programs with an emphasis on promotion of a positive resident experience across the Long-Term Care Division.
• Support risk management and continuous improvement programs as established and evaluate the effectiveness of programs with the resident experience, culinary and environmental services functions.
• Lead the governance and oversight of policies across the organization including management of the application used to host policies and requirements for ongoing review and maintenance in alignment with regulation and best practice.
• Oversee the Business Administration function, ensuring standards are in place that align to Regulatory requirements and best practices, collaborating closely with other internal stakeholders.
• Lead the centralized scheduling team, ensuring system effectiveness and scheduling efficiency for both the Long-Term Care and Retirement divisions.
• Collaborate with internal stakeholders to ensure scheduling practices are being followed, and ensure metrics are in place to highlight improvement opportunities.
• Oversee the development, revision and evaluation of health information systems related policies, ensuring policies and procedures reflect best practice, provincial licensing (MOHLTC) standards and support interdisciplinary teamwork.
• Collaborate with the Clinical team on strategy, governance and continuous improvement of enterprise-wide business systems including resident care software, operational technologies and workflow tools.
• Collaborate with internal and external partners to ensure technological systems are being used to the full extent across the organization.
• Lead the management of care data to ensure accuracy, streamlining and innovation are aligned to current provincial regulations and organizational standards.
• Lead and develop high-performing teams that are responsible for resident experience, business systems and process improvement.
• Analyze market trends, resident feedback, industry best practices and resident feedback to identify opportunities for improvement and innovation and develop new programs.
• Anticipate organizational needs, identify and support solutions to overcome barriers and identify opportunities for process and outcome efficiencies.
• Set direction and establish priorities for key department initiatives as assigned.
• Provide mentoring and career development to team members to strengthen their capabilities, build functional expertise and foster a collaborative, values-driven team culture of high standards, strong productivity and innovation.
• Establish and maintain effective relationships with appropriate business partners and key vendors.

Who you are:

• Bachelor’s degree in Business Administration, Health Administrations or a related field.
• 15+ years of progressive experience in hospitality, retail, senior living, or a related field.
• Business acumen including strategic planning, data analytics, and financial analysis; solution orientation.
• Demonstrated experience developing strong, effective working relationships and networks with key internal/external stakeholders, senior leaders and relevant external organizations.
• Demonstrated experience managing and supporting customer satisfaction programs.
• Strong analytical, critical thinking, troubleshooting and problem-solving skills.
• Ability to work independently, prioritize tasks and respond effectively to changing demands.
• Exceptional program management skills with the ability to multi-task.
• Experience with EHR (electronic health record) and/or Scheduling Systems an asset.
• Experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, etc.)
• Experience and or formal education in change management/project management an asset.

What you need to know:

• Any offer of employment will be conditional upon a criminal background and references check.
• This posting is for an existing vacancy
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.