Sr. Customer Service Representative

We are looking for a Sr. Customer Service Representative to join our team in Markham, Ontario. This bilingual contract role requires fluent French and English communication skills to support clients effectively. As part of a hybrid work arrangement, the position offers a dynamic opportunity to manage customer inquiries and contribute to our operations in the automotive industry.

Responsibilities:
• Handle incoming and outgoing customer inquiries with professionalism and efficiency.
• Verify client information and establish appropriate payment arrangements.
• Prepare, review, and send necessary documentation to customers.
• Maintain accurate records of all customer interactions in the internal system.
• Assist with evaluations and documentation related to Total Loss claims.
• Support departmental activities and complete additional tasks as needed.
• Utilize Salesforce and other CRM tools to manage customer data and communications.
• Collaborate with team members to ensure excellent service delivery.
• Fluency in both written and spoken French and English, with a focus on oral communication.
• Completion of a university degree or college diploma.
• Strong credit history, demonstrating financial responsibility.
• Proven ability to provide exceptional customer service.
• Quick learner with the ability to work independently and show initiative.
• Excellent organizational and time management skills.
• Experience with Salesforce or similar CRM systems.
• Familiarity with collections, claim administration, and related processes.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

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