Supervisor, Recreation Operations

Why Guelph

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What We Offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.
  
  

Position Overview

Resumes are being accepted for the position of Afternoon/Evening Supervisor, Recreation Operations within the Culture and Recreation Department, reporting to Manager of Recreation, Support Services. This position will provide leadership for the operational needs of community recreation centres, including building equipment such as indoor and outdoor pools, wading pools, arenas, sports dome indoor turf, pottery and arts centres, community rooms, gymnasiums, and other recreation spaces designed for all ages and abilities.

Key Duties And Responsibilities

• Recruit, support, coach, and evaluate staff, using clear goals and regular performance check-ins.
• Oversee daily supervision, training, performance feedback, discipline and payroll for operational division, ensuring positive employee engagement and safety focused environment.
• Develop, implement and evaluate a fully documented, comprehensive training program for all operations staff, with specific training identified for cleaners, and facility maintainers.
• Establish maintenance and cleaning standards for all recreation facilities and monitor routine maintenance and housekeeping activities against standards including but not limited to refrigeration system, food and beverage equipment, wading pools, indoor and outdoor pools.
• Develop standard operating procedures to guide the maintenance and operations activities for recreation facilities.
• Respond to emergencies, inquiries, and concerns and ensure a positive relationship between the public, outside agencies, and internal staff.
• Ensure that all staff supervised work in compliance with all federal and provincial regulations/legislation and City by-laws, policies and procedures including the Employment Standards Act, Ontario Human Rights Act, Occupational Health and Safety Act and Regulations, regulation 565, TSSA standards for water slides and other relevant statutes.
• Monitor, plan and adhere to division and corporation financial goals and develop annual operating budgets for annual recreation operating budget and a 10-year capital plan.
• Collaborate divisionally and corporately to ensure Recreation Services remains fiscally responsible.
• Review all applicable special event applications and provide input and approvals.
• Participate in change management efforts, including identifying and implementing best practices in arena, aquatic and recreation facility operations.
• Oversee the operating systems of all recreation facilities with a complete understanding of current systems, provide recommendations for enhancement, with a sound knowledge of the corporate procurement processes.
• Support the entire recreation services team through emergencies, inquiries, and complaints and is an active member of the recreation service 24-hour on-call team.
• Perform other related duties as assigned.
  
  

Qualifications And Requirements

• Completion of post-secondary education in Recreation and Leisure, Facilities Management or a related discipline. Candidates with equivalent education and experience may be considered.
• Current Certified Arena Refrigeration Plant Technician and Certified Aquatics Technician (or Certified Pool Operator) designation or equivalent.
• Considerable expertise in facilities management, including ice operations, pool operations and cleaning.
• Considerable experience supervising unionized and non-unionized employees in a recreation setting.
• Experience managing budgets, balancing expenses and forecasting/reporting monthly variances.
• Excellent communication skills with the ability to communicate effectively with all levels of staff, management, agencies and members of our community.
• Considerable experience in the research, development and recommendation of policies, operating procedures, as they relate to facility operations in municipal environments.
• Working knowledge of municipal policies, procedures, and operations as they relate to services/programs administered by Recreation Services.
• Excellent organizational and project management skills with the ability to effectively manage multiple tasks and deadlines.
• Excellent customer service skills with the ability to meet customer needs with empathy and a solution-focused approach.
• Commitment to diversity, inclusion and intercultural competencies to best support staff and members of the community.
• Ability to work independently and as part of a team.
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
• Demonstrated skills working within scheduling software, payroll systems, maintenance management systems.
• Extensive knowledge of ice operations including installation, maintenance, removal, and modifications.
• Extensive knowledge in public pool operation and applicable Health Department requirements.
• Knowledge of the Occupational Health & Safety Act, WHMIS, Liquor License Act of Ontario and Alcohol and Gaming Commission of Ontario, Ontario Building Code, Fire Code and other related codes.
• Must obtain and maintain a standard First Aid, CPR and AED certificate.
• A valid Class G driver’s licence with a good driving record. Successful candidates will be required to provide a current driver’s abstract before their start date to confirm their licence is held in good standing and that it has not been suspended or revoked under the Highway Traffic Act (HTA) or Criminal Code of Canada in the last five years. The City of Guelph will consider the number of demerit points and the nature of the infractions to determine if it meets our requirements.
  
  

Hours of work

The regular work week will consist of 35 hours per week afternoons and evenings, with occasional daytime, weekend and holiday shifts required. After-hours availability to respond to issues and emergencies is also required, including participation in a paid on-call rotation.

Pay/Salary

Non-Union Grade 5: $83,938.40- $104,923.00

How To Apply

Qualified applicants are invited to apply using our online application system by August 7, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted. #J-18808-Ljbffr