PowerEdge XE Server Engineer

Senior Professional Technical Recruiter at Apex Systems

Duration : 1 year contract (Possible extension / conversion to Perm)

Location : Cambridge, ON (Onsite)

Key Service Scope

• Product Skill Set : PowerEdge XE Server
• OSE works at the direction of the DT Field Services Leader for the supported site.
• Provider OSE will provide troubleshooting, repair, parts ordering, preventative maintenance and installation of Dell product located at Customer Site.
• Triage issues with direction from Dell Support
• Execute plan of action from Dell Domain Engineer / L3
• Document POA Results, logs and service reports (Parts numbers / PPID of old / new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts
• Server Testing and validation (running diagnostics, capturing and uploading logs)
• Upgrading Firmware as needed
• Parts locker management, manage inbound and outbound parts
• Spare parts management, separate from parts locker
• Return of defective part or unused part back to Dell Parts Return

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