Assistant Manager, Ticketing

Job Description

Full-Time; Permanent

Date Posted: January 15, 2024

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 113-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.

The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).

The Assistant Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.

Why join our Team?

• Inspires an exhilarating and fun-loving workplace.
• Supports a flexible work environment.
• Innovates in both concept and process.
• Thrives and promotes a fast-paced sales & marketing culture.
• Collaborates with all departments in a positive and proactive way.
• Proud to be a part of the growth of one of Vancouver’s most iconic institutions.
• Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019

What will you do?

The Assistant Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to :

Account Management

• Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize processes and technology.
• Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.
• Provide timely ticket reporting for internal and external events.
• Communicate with stakeholders on event build information for websites and e-blasts,
• Proof guest communications for pre-sales, announcements, cancelations, and event updates.
• Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.

Ticketing Operations & Process Management

• Assist with managing and maintaining online ticketing systems and processes
• Manage/provide onsite support for the Box Office during events
• Responsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).
• Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.
• Assist with managing inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).
• Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.
• Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.

Leadership & Administration

• Inspire team to maximize their potential and productivity through optimization of processes and technology.
• Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.
• Assist with regular maintenance of ticketing software programs.
• Evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.
• Ensure all corporate planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures.
• Assist with the Call Center and Box Office teams as needed.

What else?

• Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.
• 1 – 2 years’ experience in sales or account management.
• Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.
• Strong understanding of ticketing technology and equipment.
• Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.
• Strong communication skills both written & verbal, with firm attention to detail.
• Ability to model the PNE’s core values and lead the team to prioritizing CART (Communication, Accountability, Respect and Trust) with the full PNE team.
• Experience with Paciolan considered an asset.
• Successful candidates must undergo a Criminal Record Check.

Who are you?

• Strategic and creative team player
• Results-oriented collaborator
• Methodical and detail oriented
• Tactful change maker
• Committed to striving for excellence.
• Eager to make a difference.

Where and when to APPLY?

Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.

Preference will be given to candidates who submit their resume/cover letter before Sunday, February 04. We look forward to hearing from you!

Additional Information

The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $57,000 - $65,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.

The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at .

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