Technician, store system support TAMS

Job Description

The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.

Your responsibilities will be:

• Respond to requests or questions referred to the store support group,
• Update the database of requests and solutions made on each call;
• Provide administrative support to other team members.
• Respond to requests or inquiries made to the store support group;
• Perform triage of requests and solutions on each call;
• Solve problems and answer questions from users of the store systems;
• Guide and train users to better use the system;
• Maintain our store systems;
• Ensure the functionality of the systems to support store operations at all times;
• Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.).
• Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.

Qualifications

To join our team, you need, among other things:

• Degree in computer science and a minimum of 1 year of experience in IT user support
• Knowledge of product management and store operations
• Bilingual in French and English, both spoken and written, as you will be working closely with colleagues and clients across Canada.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.