Key Account Manager

We are looking for a Key Account Manager to oversee relationships with our key and strategic clients. This role is crucial for developing and maintaining strong partnerships with our most important accounts. The ideal candidate will demonstrate high adaptability, outstanding customer orientation, and a proactive approach to anticipate client needs and address them effectively.

Requirements

Requested Skills

• Excellent communication and negotiation skills
• Ability to build trusted relationships with high-level clients
• Strong knowledge of the company’s products or services
• Proficiency with Customer Relationship Management (CRM) tools
• Experience in automation and material handling (an asset)
• Project management and organizational skills
• Willingness and ability to travel to the USA

Key Responsibilities

Client Relationship Management

• Develop and maintain strong relationships with key clients.
• Understand client needs and expectations to propose tailored solutions.
• Serve as the primary point of contact for strategic clients.

Business Development

• Visit client sites to identify growth opportunities (site assessments).
• Collaborate with the sales team to propose additional offers or complementary services that increase account value.

Performance Monitoring

• Track the performance of products and services delivered to key clients.
• complaints and resolve issues quickly and effectively.
• Ensure ongoing client satisfaction through regular follow-ups.

Internal

• Work closely with internal teams (sales, marketing, technical support) to ensure client expectations are met.
• Communicate client priorities to all internal stakeholders.

Reporting & Analysis

• Prepare regular reports for management on account development.
• Identify risks and opportunities within strategic accounts.
• Stay informed about market developments and competitors to propose innovative solutions.
• Share relevant insights with clients to support their strategic decision-making.

About the Company

beRobox Development Mission

At beRobox, we are revolutionizing palletizing with the simplest and most innovative solution on the market. We push the boundaries of industrial technology with our STACKIT platform, which seamlessly and intelligently integrates robotic components. Our mission? To bring bold ideas to life and deliver the fastest prototypes, offering cutting‑edge and highly efficient interfaces.

Why Join beRobox?

• A modern and stimulating work environment
• A close‑knit team where collaboration truly matters
• Social activities and team events
• Flexible working hours
• Work–life balance
• Competitive salary
• Comprehensive group insurance plans
• Employer‑matched retirement savings plan (FTQ)
• Employee Assistance Program (EAP)
• Telemedicine services
• A culture of continuous improvement
• …and much more!

Join a dynamic workplace where your ideas and expertise make a real impact. Apply now!