Consumer Response Specialist

This range is provided by Savaria. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$50,000.00 / yr - CA$60,000.00 / yr

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,300 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Position Summary

We are looking for an on‑site Customer Response Specialist at our Brampton office. The successful candidate will have experience in a similar customer service role either from a call centre, or from the retail sector. This position is 100% on site in Brampton.

Essential Duties and Requirements

• Field incoming calls and emails from prospective customers to provide information about the company and products, and dispatch these leads accurately and in a timely manner
• Ensure data integrity for leads and lead management process in our CRM (Zoho)
• Prepare summary reports using Excel, assist with reports for leads, web traffic
• Assist with customer service issues and complaints to support a fast and satisfactory resolution by liaising with sales and dealer customers
• Collate and send brochures and samples to dealers
• Liaise with sales team to ensure lead allocations are accurate and updated in the CRM
• Conduct customer satisfaction survey research from time‑to‑time
• Collaborate with the marketing team and contribute with ideas, feedback gained from end users and suggested improvements
• Support various marketing activities such as web site updates, responding to comments on social media or Google reviews
• Assist with trade show coordination and other events
• Support Manager with growing the team’s skills and contributions to success

Mindset, Skills & Education

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. This role is a chance to shape your career and the future of Marketing at Savaria! Join us!

Hours : 8 : 00 a.m. to 5 : 00 p.m.

Seniority level

Employment type

Job function

Location

Brampton, Ontario, Canada

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