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Staff Identity & Access Management Engineer

Staff Identity & Access Management Engineer

theScoreToronto, ON
Il y a plus de 30 jours
Salaire
70000 CAD– 90000 CAD par an
Description de poste

About the Role & Team

Join our dedicated IT team at Penn Interactive and make an impact by providing essential technical leadership and maintaining the efficiency of our cutting-edge technology infrastructure. As a Staff Identity and Access Management Engineer, you will play a pivotal role in aligning IAM strategies with organization goals, working closely with technology and business stakeholders. As a senior hands-on team member, you will be creating our process for onboarding / offboarding IAM related services (such as access reviews, access authorization, privileged accounts, authentication, MDM, VPN etc.).

About the Work

Assist director / manager on leading the IT team :

  • Train new IT members.
  • Lead, guide, and mentor team members to enhance performance.
  • Escalate issues and provide direction to team members and direct issues to manager or appropriate personnel for timely resolution.

Lead on the following typical day-to-day responsibilities :

  • Oversee the smooth on-boarding and off-boarding of employees, ensuring all necessary hardware, software, and access are properly configured and managed.
  • Ensure successful end-to-end onboarding of services for various applications. Birthright using SSO / Entra memberships is preferred.
  • Tuning and optimizing our usage of SaaS products and how they are consumed natively by different team-based RBAC and memberships.
  • Learn and apply architectural patterns relevant to the company’s IAM services.

    • Supportive responsibilities :

  • Set up and distribute company laptops, workstations, mobile devices, peripherals, and associated software tools to ensure optimal functionality for employees.
  • Adhere to enterprise IT control measures and oversee the provisioning / deprovisioning of access rights to ensure data security and compliance with company policies.
  • Ensure proper enrollment of devices onto MDM (Management, Device Management) and endpoint protection for streamlined management and security adherence.
  • Monitor and guarantee the installation and timely updates of security software across all systems to maintain a secure IT environment.
  • Keep meticulous records of software licenses, subscriptions, and hardware assets for efficient tracking and management.
  • Respond promptly to deskside and remote support requests, diagnose, and resolve technical problems, including but not limited to user accounts, password manager, hardware break / fix, VoIP, access and permissions, VPN connectivity, multi-factor authenticator, file sharing permissions, new account creation, and group setup etc.
  • Adhere to predefined Service Level Agreements (SLAs) by addressing all support requests within the stipulated timeframes.
  • Maintain clear communication with end users, providing updates on ticket statuses and following up to ensure satisfaction.
  • Conduct   research, respond to, and resolve intermediate-to-complex technical issues.
  • Offer training to end users on system usage and processes, promoting effective communication and creating detailed technical documentation and operating procedures.
  • Create comprehensive documentation outlining procedures for the Service Desk, as well as detailed guidelines for addressing application support issues.
  • Collaborate as needed on Infrastructure projects.
  • Collaborate with Network and Systems teams on various IT tasks.
  • Perform other duties as required.

    • About You

  • 5+ years’ experience in administering and troubleshooting Windows 10 / 11 Pro and Apple MacOS.
  • 5+ years’ experience in supporting and troubleshooting Microsoft 365 / Entra
  • Experience with working in Enterprise level environments with multiple office locations.
  • Experience with supporting and troubleshooting Hp, Dell Desktops, Laptops, MacBook.
  • Experience with Microsoft Azure AD (Active Directory), JAMF, Intune, Jira service management, Confluence, Microsoft Teams room, BeyondTrust remote support.
  • Familiarity with corporate practices and policies.
  • Experience in administering and troubleshooting mobile devices including iPhone, iPad, & Android devices.
  • Strong analytical skills.
  • Strong understanding of authentication protocols (SSO, SAML, SCIM, OAUTH) and experience working with SaaS products
  • Familiarity with user provisioning, role-based access control (RBAC), and multifactor authentication (MFA).
  • Strong understanding of IAM concepts and solutions designs for efficient security controls.
  • Cross-functional collaboration and negotiation with internal teams for effective task completion.
  • Proficient in teamwork and collaboration.
  • 1+ year experience in managing IT personnel is a plus .
  • Ability to communicate clearly and effectively.

    • What We Offer

  • Competitive compensation package.
  • Comprehensive Benefits package.
  • Fun, relaxed work environment.
  • Education and conference reimbursements.

    • LI-REMOTE

    Candidates residing in Ontario requiring special accommodation can email