Branch Operations Manager

Value Proposition

As a leading partner in healthcare Medline Canadas sole purpose is Together Improving Care this means being deeply committed to the health and well-being of our customers employees partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission we offer one of the most competitive and engaging employee experience programs in Canada which includes:

• Collaborative work environment with highly engaged employees

• Market competitive compensation and benefits plan including LTD & Insurance

• Annual Employee Appreciation Week

• Paid vacation and personal days

• Lifeworks Employee Assistance Program (EAP) Resources supporting mental physical family and financial well-being

• Career growth and training programs

• Open communication with Senior Leaders

• Tailored incentives for eligible employee groups such as home office reimbursement and Sylvan Learning Centre credit

• Employee referral program

• Education support programs

• Fitness subsidy

• Recognition programs

• Social activities

• And much more

Job Description Summary

The Branch Operations Manager oversees all non-sales operational functions across large branch environments. This includes leading branch operations teams overseeing administration facility management reporting vendor management and ensuring local execution aligns with national standards.

Job Description

DUTIES & RESPONSIBILITIES

Administrative Leadership

• Supports branch operations reception mail distribution and record maintenance.
• Directs branch-level approvals and internal logistics
• Manages administration and ensures accurate onboarding IT setups and document control.

Customer Service:

• Coordinates work between and through departments within the Branch and Head Office
• Serves as the point of contact for conflict resolutions involving difficult customer situations
• Liaisons with AR department as a local contact for collection issues or account disputes
• Involved in discussions regarding special pricing for merchandise and service
• Provides quotes and issue credits

Project Responsibilities

• Site visits Visit various sites working with general contractors trades people and designers to verify site requirements for dental equipment installations.
• Setting and overseeing the installation schedule & timelines working with sales rep dental offices and service members to set install schedule and managing progress against the schedule to ensure timelines are met.
• Post install checks after installation is complete making sure customer and sales rep are satisfied with installation.
• Manage project dashboard to ensure accurate information.

Equipment & Parts Management:

• Manages equipment and parts returns including: overstock incorrect orders defective or damaged product
• Ensures credits are processed and items are removed from inventory
• Orders parts for customers technicians and branch stock and performs stock transfers
• Equipment receiving - Responsible for efficiently handling incoming shipments at our warehouse ensuring accuracy in inventory.

Inventory Control:

• Maintain and monitor showroom and consignment equipment and track demo items
• Review and audit inventory on a quarterly or as needed basis and execute year-end inventory

Facility & Vendor Management

• Oversees major repairs janitorial contracts renovations and inspections.
• Coordinates utility consumption reporting and facilities budgets.

Fleet & IT Oversight

• Supervises fleet management vehicle usage insurance and IT coordination.

Other duties as required

The anticipated salary range for this position:

$61600.00 - $92400.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare providing expertise and a breadth of solutions for every care setting. With 550 employees including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized including First Nations Metis and Inuit peoples Indigenous peoples of North America racialized persons/persons of colour and those who identify as women persons with disabilities and LGBTQ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process please contact

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.