IT Support Technician III

Location : Coteau-du-Lac, Qc

Shift : Monday to Friday from 9 : 00 a.m. to 5 : 30 p.m.

General Summary

IT Support Technical III participates in all phases of planning, designing, procuring, deploying implementing and sustaining IT infrastructure.

The incumbent will assist in creation and implementation of standardized, repeatable, automated Infrastructure support processes to ensure availability, accuracy and timely completion of all projects and operations break / fix issues.

He or she will also set up and configure new IT Infrastructure equipment, including but not limited to switches, servers and firewalls with assistance.

Primary Responsibilities

Facilitates all phases of planning, designing, procuring, deploying implementing and sustaining IT infrastructure. Follows and establishes Infrastructure support processes to ensure availability, accuracy and timely completion of all projects and operations break / fix issues.

Mentors others to correctly follow these processes. Under limited supervision, relies on instructions and pre-defined guidelines to perform the functions of the job.

Follow corporate vision, mission and values in daily activities. Follow the highest ethical standards in all activities undertaken.

Leads the collection of requirements and performing gap analysis of project requests as it relates to Infrastructure from the planning stages to implementation.

Rack and stack / connect various IT hardware components and perform necessary cable management procedures with limited direction / supervision.

Configure network devices, servers, and storage devices with limited direction / supervision. Leads others in the documentation and tracking of IT Infrastructure hardware during the deployment process.

Leads others in the implementation and maintenance of asset disposition process including annual asset inventory. Develop and maintain broad awareness of the hardware, software, and networking components of the company systems Strategic System Architecture.

Establish and maintain strong working relationships with customers, co-workers, the business community, consultants, contractors, and vendors.

Follow established change management procedures relating to all Infrastructure related moves, additions, and changes. Maintain and document all tickets and change requests submitted by internal and external customers.

Develop and maintain broad awareness of the hardware, software, and networking components of the company’s strategic system architecture.

Stay up-to-date on current and future Infrastructure technologies, capabilities and trends. Actively seek out unreported IT related non conformances and work to correct.

Work with sustainment teams to establish, maintain, and update the strategy (methodology, processes, standards, tools, services) used in implementing supply chain IT Infrastructure equipment for continuous improvement.

Assist in the creation of documentation for completed projects that can be used by support teams for future troubleshooting.

Other duties as assigned or requested.

Education / Experience

Bachelor’s Degree or equivalent in Computer Science, Information Systems, or related field and 2-4 years of relevant experience.

Working knowledge of Windows OS, Windows server platforms, Apple / Mac products, and networking concepts.

General understanding of Data Cabling Media.

Excellent analytical and problem solving skills.

Customer service driven.

Strong team player.

Physical / Cognitive Requirements

With or without accommodation :

Ability to follow policies and procedures.

Ability to read, write and interpret information.

Ability to add, subtract, multiply and divide.

Ability to use hands to manipulate, handle, or feel.

Ability to sit / walk / stand for up to 8 hours per day.

Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Range : 28.98 (Min) - 40.11 (Mid) - 50.50 (Max) Hourly