JPC -1450 - Product Owner (Hybrid)

Overview

Are you passionate about all things Digital? Does it excite you to work in Canada's largest Telco fast-paced, adrenaline-driven environment? Well, look no further because we have the perfect opportunity for you. We are seeking a Digital Product Manager to join our team.

What you will be doing:

• Help develop mobile strategies and plans based on business objectives, analytics, insights, metrics, and market trends and groomed through the consumer lens.
• Conducts strategic planning to prepare product roadmaps; proactively identifies changes in the business and technology landscape, and identifies technical projects required to maintain/enhance service levels.
• Advise, consult, and socialize with key stakeholders involved in prioritized initiatives; document business opportunities, recommend digital solutions, and provide timelines and budget impacts.
• Identifies new business opportunities and product and service enhancements within strategic objectives and influences business decisions with senior management.
• Determine, report, and analyze key performance indicators to track the impacts of the self-serve initiatives across all channels.
• Identify and lead product portfolio planning (e.g. business case development, operational requirements, cost & pricing analysis, and product scope definition).
• Using JIRA, documenting epics, user stories, and tasks to provide direction for the development team(s)
• You will work closely with the developer team to transform business requirements into technical solutions
• Using Adobe Experience Manager, monitor and implement changes to the apps to ensure customers' pain points have been addressed
• Help identify and lead product portfolio planning (e.g. business case development, operational requirements, cost & pricing analysis, and product scope definition)
• Obtain necessary and timely approvals from internal stakeholders for all digital property updates
• Ensure best practices are used to increase delivery results
• Manage weekly meetings with key stakeholders providing status updates
• Obtain necessary and timely approvals from internal stakeholders for all digital property updates
• Generates reports and provides analytics upon request; works with stakeholders to optimize key metrics
• Measures and reports performance of Apps, and assess against goals and KPIs
• You thrive in a collaborative environment, sharing your knowledge with your colleagues, and celebrating success as a team.
• Lead cross-functional meetings and drive collaboration between stakeholders. Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution.

Qualifications:

• Master’s or Bachelor's degree in Business, Technology, Design or equivalent.
• Minimum 7+ years of online and wireless channel experience within the telecom industry.
• Keen understanding of the digital ecosystem, trends, and customer needs.
• Understanding of technical aspects of web & mobile applications
• Creative ability with practical application for digital channels.
• Highly motivated individual with a naturally inquisitive nature.
• Ability to multi-task and manage several projects at once.
• Strong self-management, self-pacing, and organizational skills necessary.
• Strong communication (written and oral) skills and negotiation skills.
• Excellent problem-solving and decision-making skills.
• Holds self-accountability to achieve established performance objectives.
• Experience in the implementation of web capabilities
• Experience with all stages of the Software Development Life Cycle including Requirement Gathering and Analysis, Unit testing, Deployment, Maintenance and Support.
• Experience in conducting and gathering requirements using various techniques such as interviews and JAD sessions with stakeholders, department heads and end-users.
• Excellent organizational and planning skills
• Conceptual understanding of website infrastructures and processes
• Intermediate knowledge using Jira/Confluence is required
• Knowledge bale using Omniture (Adobe Suite) is required
• Expert knowledge in Microsoft Office Suite
• Self-sufficient and ability to operate with autonomy