Spa Experience Coordinator

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts at Fairmont Empress Hotel
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $25.98

What you will be doing:

• Handle all Guests in a professional courteous manner and serve as the facilitys first impression to Guests and members
• The Experience Coordinator is responsible for the overall operation of the reception area ensuring it runs smoothly and efficiently including managing telephones emails and inquiries
• Ensure that the spa reception area is always neat clean and organized providing a welcoming and professional environment for guests
• Take care of the retail area ensuring that products are well-stocked neatly arranged and displayed attractively
• Answer telephone and email inquiries promptly and professionally and directing them to the appropriate person or department for further assistance
• Handle inquiries from insurance providers and law firms ensuring that all requests are processed accurately and efficiently
• Greet members and Guests in a friendly and efficient manner ensuring they feel welcome and attended to upon arrival
• Serve welcome drinks and scented towels to guests upon arrival providing a refreshing and relaxing experience
• Escort guests to their designated areas as needed explaining the facilities amenities and services available to ensure they feel comfortable and informed
• Knowledgeable about all aspects of treatments and the facility
• Knowledgeable in a spa therapy and services offered guiding guests in selecting the most suitable treatments
• Provide information and literature about facility services and promotions in person and via telephone
• Take care of the sensory elements and decor of the reception including arranging and maintaining flowers and plants books & magazines & promotional pamphlets ensuring aroma diffusers are filled and functioning and ensuring music is set to create a calm and relaxing atmosphere
• Control entry into all areas of facility by restricting all unauthorized individuals
• Recommend and sell spa products to guests ensuring that product offerings align with their individual needs and preferences
• Collect moneys or other suitable payment from clients for all services rendered
• Operate point of sale system efficiently and accurately
• Treatment bookings/scheduling optimizing guest experience and business
• Perform administrative tasks as needed including maintaining guest records and ensuring confidentiality
• Complete and submit all types of reporting including daily logs financial reports inventory tracking and any other required documentation
• Adhere to LQA (Leading Quality Assurance) standards ensuring that all interactions and operations meet the highest level of quality and guest satisfaction
• Assist in the coordination and smooth operation of special events promotions or services as needed
• Other duties as assigned

Qualifications :

Your experience and skills include:

• Minimum of 2 years experience in spa industry or hospitality
• Diploma or Degree in hospitality or related field an asset
• Computer literacy in Microsoft Office Word Excel
• Excellent communication skills; speaking reading writing in English

Additional Information :

Physical Aspects of Position (include but are not limited to):

Constant standing and walking

Occasional bending and kneeling

Occasional carrying and lifting

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Constant standing and walking
• Occasional bending and kneeling
• Occasional carrying and lifting

Remote Work :

No

Employment Type :

Full-time

Key Skills
Sales Experience,Customer Service,Hotel Experience,Organizational skills,Hospitality Experience,Computer Skills,Management Experience,Millennium,Dermal Fillers,Front Desk,Esthetic Laser Treatment,Leadership Experience
Experience: years
Vacancy: 1