office administration clerk

Education

• Other trades certificate or diploma
• or equivalent experience

Work site environment

• Business

Work setting

• Office
• Insurance company
• General office
• Head office
• Service
• Insurance
• Business sector

Tasks

• Type and proofread correspondence, forms and other documents
• Receive and forward telephone or electronic enquiries
• Work on reports from manual or electronic files, inventories and databases
• Send and receive messages
• Provide general information to clients and the public
• Perform data entry
• Provide customer service
• Organize and schedule office work
• Transfer data between software
• Send invoices
• Record and relay information
• Provide basic information to clients and the public
• Perform clerical duties, such as filing and sorting and distributing mail
• Obtain and process information required to provide customer service
• Maintain work records and logs
• Calculate billing charges
• Arrange teleconferences
• Answer telephone and relay telephone calls and messages
• Verify accuracy and completeness of data
• Perform general office duties
• Receive and register documents for data entry
• Operate switchboard or telephone system
• Enter data according to specified format

Filing systems

• Numeric

Type of data entry

• Alpha
• Alpha-numeric

Computer and technology knowledge

• Adobe Photoshop
• MS Word
• Database software
• Adobe Acrobat Reader
• MS Excel
• MS Outlook
• MS Windows
• Electronic mail
• Word processing software
• Switchboard 1-25 lines
• Internet

Technical terminology

• Computer-data processing terminology

Area of work experience

• Reports and records

Type of industry experience

• Automobile and Trucking industry

Area of specialization

• Reports
• Forms and records
• Invoices
• Correspondence

Keystrokes per hour

• 10,001 - 12,000 sph

Transportation / travel information

• Own transportation
• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Sitting
• Attention to detail

Personal suitability

• Adaptability
• Efficiency
• Energetic
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Punctuality
• Resourcefulness
• Team player

Screening questions

• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Do you have previous experience in this field of employment?
• What is your current field of study?

Experience

• 3 years to less than 5 years

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance

Other benefits

• Free parking available
• Parking available