Service Representative

We invite you to join a team where you can feel good about the work you do and the positive impact you will have in the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support, and professionalism, not to mention fun!

As a Service Representative , you will complete day-to-day transactions for members, uncover their service needs and life events, and connect with experts on the SASCU team. This position contributes to the delivery of the SASCU Member Experience by ensuring members are well looked after and receive prompt, professional, friendly, and accurate service.

What you’ll do :

• Assist members with day-to-day transactions and online banking needs, ensuring compliance with regulations and policies.
• Provide accurate, relevant information on SASCU’s products and services.
• Engage members in conversation to uncover opportunities for SASCU to assist them with reaching their goals.
• Connect members with the appropriate SASCU experts so that their needs are fully met.
• Undertake duties to maximize the member experience, such as routine administration and overseeing the member waiting area.
• Acknowledge and address member concerns and take appropriate action to resolve.
• Meet organizational goals by achieving sales and referral targets.
• Support branch activities to build the membership base and have a positive impact on the community.

What you’ll bring :

We invest in our employees by offering :

This is a full-time, Tuesday -Saturday position, working 37.5 hours per week. It is an excellent opportunity for a community-minded individual to start their career within a successful and growing organization. If this sounds like you, let us know! To apply, please email a cover letter and résumé to us at hr@sascu.com.

Our Commitment to Diversity and Inclusion :

SASCU is an equal opportunity employer committed to supporting Diversity and Inclusion. We recruit and select applicants for employment based solely on their qualifications, training, and experience as they relate to the position, with emphasis on selecting the best-qualified person for the job. We support an inclusive environment where employees feel empowered to share their experiences, ideas, and perspectives.

A bit about SASCU :

SASCU Financial Group offers a broad range of personal and business financial services through SASCU Credit Union and its three lines of business : SASCU Insurance, SASCU Wealth, and Commercial banking. SASCU Credit Union branches are in Sicamous and Sorrento, plus two in Salmon Arm. Established in 1946, SASCU has more than 20,000 members, 165 staff, and $1 billion in assets. Learn more at www.sascu.com

We thank all candidates for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to meet fidelity bonding requirements, including completion of reference, criminal record, and credit checks.

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