Full Time Health Care Connector

Job Description

Are you an experienced Registered Practical Nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Health Care Connector , you will be responsible for navigating patients through a complex health care system by connecting people to an appropriate primary care provider (Unattached Patient Program – UPP). Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,900 regulated health care and other professionals. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Projected start date : February 23, 2026 with mandatory orientation.

Home branch for this position is Burlington.

What will you do?

• Work collaboratively with patients and others in their support network to gather information to make a successful connection with an appropriate primary care provider based on the patients’ care needs
• Maintain contact with patients on the Ontario Health atHome priority list to keep them informed about prospects for attachment
• Work with patients to help them understand and manage their short and long term health care goals
• Provide information about the Unattached Patients Program, patient rights and responsibilities, and the primary care services available
• Provide information and referral assistance to patients to access alternative community resources (walk-in clinics, after-hours clinics, urgent care centres,
• Support patients who face a longer wait time in continuing their efforts to find an appropriate provider during the attachment process
• Obtain consent for the gathering and sharing of patient information acquired through the attachment process
• Evaluate patients’ satisfaction to identify opportunities for improvement as well as trends (. identify geographical areas experiencing the greatest access problems)
• Use sound professional judgment and acts in accordance with all Ontario Health atHome policies and procedures
• Establish and maintains effective relationships with Ontario Health atHome, local agencies (hospitals, family health teams), primary health care professionals, and other appropriate agencies to build and maintain an inventory of primary health care professionals willing to accept new patients
• Represent Ontario Health atHome on multi-disciplinary committees and community working groups
• Participate in events to promote Ontario Health atHome objectives, activities, programs and services
• Share knowledge, requests information and collaborates with superiors and colleagues to deliver effective and efficient patient service delivery
• Provide front-line facilitation to primary care providers and is responsible to make decisions and take action within legislative framework, Ontario Health atHome protocols, policies and procedures and best practices quality patient care
• Exercise a high degree of patient sensitivity, caution and sound professional judgment to promote a positive image of Ontario Health atHome to the community, enhance public confidence in Ontario Health atHome's services to and role in the community, and mitigate against legal and financial risks / liabilities

What must you have?

We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

Job Details :

What do we offer?

We know wellness is supported with work-life balance.  In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer : ​

Who we are?

We are Ontario Health atHome, ready to serve every person in Ontario.  We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.