Repair Advisor

Job Description

Job Description

You’re the trusted guide customers rely on when they need it most.

At MK Auto Group, we don’t just repair vehicles - we restore peace of mind. We’re looking for a Repair Advisor who can guide customers through the collision repair process with confidence, clarity, and care, while keeping the repair team aligned and the workflow moving smoothly.

If you’re organized, customer-focused, and thrive in a fast-paced environment where no two days are the same, this role is for you.

Job Summary :

As a Repair Advisor, you are the primary point of contact for customers from drop-off to delivery. You play a critical role in managing repair timelines, communicating progress, and coordinating between customers, technicians, insurers, and parts suppliers by preparing accurate, high quality appraisal sheets for automotive and collision repairs.

Your goal is to ensure a smooth repair experience while maintaining MK Auto Group’s standards for quality, efficiency, and customer satisfaction.

Key Responsibilities :

• Act as the primary point of contact for customers throughout the collision repair process, from intake to vehicle delivery.
• Perform vehicle intake inspections and accurately document damage.
• Prepare clear, detailed and accurate appraisal sheets that reflect required collision and automotive repairs.
• Develop repair plans that support proper repairs, efficient work flow, and quality outcomes.
• Communicate repair timelines, progress updates and changes to customers and insurance partners.
• Coordinate closely with technicians and parts suppliers to ensure repairs are completed correctly and on schedule.
• Review supplements, estimates and invoices for accuracy and completeness.
• Maintain organized and compliant repair documentation.
• Manage customer expectations professionally and resolve concerns in a timely manner.
• Conduct final vehicle walk-throughs to confirm repair quality and customer satisfaction.
• Support shop productivity by prioritizing work and maintaining strong internal communication.

Required Qualifications :

Why Join MK Auto Group :

Be a part of a team that is passionate about quality and care.

Comprehensive benefits and competitive compensation the includes :

At MK Auto Group, we don’t just offer jobs - we help you grow a career. We are committed to supporting our team members both professionally and personally.

Apply Now !

Send your resume to .

Only those selected for an interview will be contacted.

About MK Auto Group :

MK Auto Group is a dynamic and expanding organization made up of leading automotive companies specializing in collision repair, vehicle servicing, and custom styling. Our team of over 250 dedicated professionals proudly supports a growing network that includes CARSTAR Collision facilities, Country Hills Collision, Force Auto Styling, Calgary Rim Repair, and Elboya Mechanical.From expert repairs to complete vehicle transformations, MK Auto Group is committed to innovation, quality, and excellence in every aspect of the automotive experience.