Solution Engineer, Amazon Connect

Solution Engineer, Amazon Connect

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About NeuraFlash

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

Responsibilities

• Demonstrate Amazon, Salesforce, and NeuraFlash, Part of Accenture’s products/assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large‑scale Amazon Connect and transformation projects
• Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash, Part of Accenture as a Consulting Partner
• Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash, Part of Accenture delivery team
• Help maintain and update lead management, pipeline & forecasting in Salesforce
• Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
• Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
• Collaborate closely with delivery on project scope & estimates and execute our pre‑sales process to the highest degree
• Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
• Continuously ensure the highest possible level of customer experience
• Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash, Part of Accenture's Amazon Connect and AI teams

Required Qualifications

• 2‑3 years experience selling CRM solutions/services – preferably within Amazon Connect
• 2‑3 years in customer facing role, preference for Pre‑Sales/Solution Engineering experience
• B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience

Preferred Skills

• 2‑3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of the Salesforce Service cloud platform & architecture
• A keen interest in learning rapidly in the AI Space
• Strong customer facing skills
• Attention towards detail with great communication skills
• Team player
• Passion to succeed and drive the company forward

Benefits & Work Environment

• Remote & In‑Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We value good work not the hours in which you get it done. We build a culture of trust and understanding and respect life commitments.
• Collaboration: Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. From contests to holiday celebrations, we love to have fun and celebrate big and small wins together.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Software Development

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