Front Desk Coordinator

Hi, Im Katherine and Im part of the HR team at Victoria Park Medispa Group, and Ill be honest, our Front Desk Coordinators are the heartbeat of our clinics. Youre not just answering phones or booking appointments. Youre creating first impressions, calming nerves, building trust, and helping our clients feel confident, cared for, and excited about their experience with us.

At Victoria Park, we dont do ordinary. Were shaping the future of medical aesthetics in Canada, and that takes warm people, sharp minds, and a whole lot of heart. Intrigued? Keep reading, this might be the opportunity youve been looking for.

A Day in the Life as a Front Desk Coordinator

Based at ourGrosvenor clinic, youll be the first friendly face and voice our clients experience. Your days are fast paced, varied, and never boring. Youll juggle client interactions, scheduling, administrative details, and collaboration with physicians and technicians all while keeping the clinic running smoothly and professionally.

Your goal?

To deliver an exceptional client experience from the moment someone contacts us, while supporting our medical and operations teams behind the scenes.

Youll be:

• Welcoming clients in person and on the phone with warmth, professionalism, and confidence
• Guiding clients through questions about our medical aesthetic treatments
• Booking appointments and ensuring schedules are optimized for physicians and technicians
• Managing patient check-ins, checkouts, and re-bookings seamlessly
• Processing medical billing and invoices with accuracy and discretion
• Providing administrative support to physicians and the Operations Manager
• Jumping into special projects and supporting clinic operations as needed
• Making sure no detail slips through the cracks

What Were Looking For

Youre someone who:

• Naturally connects with people and enjoys building relationships
• Has a positive, proactive, Ive got this attitude
• Thrives in a busy environment where no two days look the same
• Takes pride in being organized, detail-oriented, and dependable
• Loves delivering exceptional service and following through
• Can work independently while being a strong team player

Experience in a clinic or healthcare setting is an asset, but attitude, professionalism, and client focus matter most!

Required Skills & Experience

• 12 years of experience in an administrative, coordination, or client-facing role (clinic or healthcare experience is an asset, not a must)
• Strong communication skills both verbal and written
• Comfort with sales conversations and guiding clients toward the right services
• Excellent organizational skills and sound judgment
• Strong computer literacy and administrative confidence
• Ability to follow processes accurately with limited supervision
• Flexibility to support clinic scheduling needs
• Background or interest in aesthetics and wellness is a strong asset

Whats In It for You (Why Join Us?)

• Youll have real responsibility from day one, no bench-warming here
• Youll work in a beautiful, professional, and supportive clinic environment
• Youll be part of a team that genuinely values kindness, excellence, and collaboration
• Youll receive employee discounts on our medispa services and skincare products
• Youll have access to health, dental, and vision benefits if you work over 25+ hours/week
• Youll enjoy ongoing training and development, plus access to our company Kindle library
• Youll be eligible to participate in our Learning Matching Fund to support your personal and professional growth

Position Details

• Role: Front Desk Coordinator
• Type: Part-Time
  
• Must be available Saturday

Who We Are

Victoria Park Medispa is Canadas leading medical aesthetics provider, with 27 locations nationwide, led by specialists, plastic surgeons, and dermatologists. Were proud to be named Top Medispa in Canada for three consecutive years, winners of the Consumer Choice Award, and finalists for Canadas Best Managed Companies.

Victoria Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and welcoming workplace.

Only candidates selected for an interview will be contacted.