Customer Care & Logistics Coordinator

Overview

The Customer Care and Logistics Coordinator at Amrize, located in Abbotsford, BC, is responsible for the primary day-to-day duties in planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to Amrize safety policies and procedures. This role serves as the first point of contact for customers based at the Abbotsford RMX location. The work environment is fast-paced and requires the ability to juggle changing priorities and customer needs. A strong team-centric attitude, exceptional customer service, a solutions-based mindset, and the ability to multitask are essential.

What You’ll Accomplish

• Serve as the primary point of contact for customer inquiries, providing timely support and updating order details accordingly.
• Review and validate customer orders for accuracy, flagging any special conditions or requirements.
• Clearly communicate company policies, order confirmations, driver responsibilities, and any relevant limitations or warnings.
• Support drivers by providing accurate site details, directions, project information, and addressing on-the-road inquiries.
• Respond to customer questions about truck locations, ETAs, product availability, quotes, pricing, and delivery specifics.
• Proactively notify customers of delays or disruptions, ensuring expectations are managed and next steps communicated.
• Coordinate closely with Logistics, Operations, Quality Control, Sales, and Shipping teams to ensure smooth execution of orders.
• Investigate and document order-related issues, including driver concerns, QA / QC matters, rejected loads, and safety incidents.
• Perform administrative duties as needed, including issue resolution, ticket tracking, and supporting billing accuracy.
• Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety.

What We’re Looking For

What We Offer

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Wholesale Building Materials, Mining, and Construction

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