Regional Operations Manager

Job Description

Regional Operations Manager RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm and is backed by Canada’s leading financial institution. We take pride in hiring and nurturing talented individuals who share our commitment to helping our clients build and preserve their wealth so they can achieve the goals that matter most to them. For more information, please visit : We are looking to hire a Regional Branch Operations Manager for the Ontario East / West Region. You will be responsible for coordination of the day-to-day management, administration, communication, and operational functions supporting the Regional Director. In addition, you will play a key role in assisting Branch Directors, and Branch Operations teams across the region with operational issues, HR, compliance, and client inquiries.As the first point of contact for prioritization, coordination, and booking of activities you will be responsible for ensuring the highest level of professionalism and communication while managing multiple and often conflicting deadlines, commitments, and projects. This role is based out of either London Ontario, or Toronto Ontario downtown – on site. What will you do?

Support Regional Director (daily administrative duties, generating various reports, presentations, meetings, branch visits and events, calendar proactive reviews and management, email review and prioritization, phone support, travel booking, expense reports, milestone tracking, tenure tracking).

Support other senior Wealth Management Canada executives as back-up where needed.

Support region’s managers and branch staff (ad-hoc questions, expense approvals, website approvals, ticket allocations, invoices, escalations,).

Support region’s Branch Operations Managers (regular check-ins, best practices, training, advocacy).

Manage, provide support on, and help plan regional projects and initiatives (implementing plans, maintaining systems, tracking progress, facilitating communication, and following up on action items).

Coordinate and organize all regular and one-off meetings, events and regional conferences, including related materials, bookings, speaker booking, and venue liaison.

Create and distribute regional communications and announcements to management team and staff.

Lead Regional Performance Committee, review, submit and communicate quarterly and annual recognition awards, distribute recognition items, congratulatory letters.

Review and consolidate monthly, quarterly and annual financial reports for the Region, including creation, maintenance and distribution of monthly regional report card and partnering report. Review the regional P&L reports on a monthly basis, query and investigate entries. Track regional charitable giving initiatives and donations.

Assist in regional compliance (respond to audit requests, encourage timely branch submission of required reports, attestations, error reports, maintenance of regional related files (staff, litigation, complaints, trade surveillance, regional email compliance)).

National duties including participation on the Branch Operations Managers Advisory Board, management of service complaints system, monitoring and triage of WMclient generic mailbox, processing of staff titling applications through an approval process.

What do you need to succeed? Must Have

Completion of the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH)

Experience working at RBC Dominion Securities or another IIROC investment firm, ideally as a Branch Operations Manager or Associate for 3 or more years.

A commitment to excellence, outstanding organizational and communication skills, and the ability to proactively take on tasks, and project work.

Superb attention to detail, exemplary communication skills (verbal and written), and strong customer service skills.

Strong working knowledge of MS Office Suite including Excel, Word, and PowerPoint

Nice to Have

Experience supporting senior executives

Experience managing and motivating people

What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Job Skills Adaptability, Booking, Communication, Facilitation, Financial Analysis and Reporting, Organizing, People Management, Problem Management, Regional Operations Additional Job Details

Address :

RBC CENTRE, 155 WELLINGTON ST W : TORONTO

City : TORONTO

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : Wealth Management

Job Type : Regular

Pay Type : Salaried

Posted Date : 2024-05-27

Application Deadline :

2024-06-17

I nclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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