Route Supervisor

Classification : Non-Exempt

Job Summary : The Route Supervisor supports the Service Department in the goal to provide excellent customer service at all times and assists with the management of route districts. The RS reports to the District Manager.

Essential Functions

• Assist in the development of a district to be a highly productive team, through continual training, regular meetings, daily check‑in, fostering a positive work environment, route rides, supervising and building strong relationships with each RSR.
• Assist the DM as assigned, to ensure customer loyalty and outstanding customer Service through customer visits, audits, new installs, problem solving, openly communicate and negotiate with customers.
• Leading their district to success, communicate changes and policies, evaluate route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
• Support the department so that all company policies and procedures are followed, including safety and Service SOP. Evaluate service procedures and make recommendations.
• Complete general route responsibilities when necessary. Safely operate company vehicles, following all applicable laws and company policy.
• Assist in retention and growth, sales, promotions, contests, proper product mix and continued customer relationships.
• Perform, as needed, all of the responsibilities of a RSR at a higher level and with a managerial perspective, evaluating the route and the RSR performance on the route.
• Perform all of the responsibilities of a Route Relief / Utility RSR as needed.
• When running a route, up‑sell, cross‑sell and sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Keep service agreements current and renewed.
• Follow written and verbal instructions and perform other tasks as directed by supervision.

Additional Functions

Qualifications

Education

Travel Requirements

Typical Environmental Conditions

Typical Physical Activity

Superviseur d’itinéraire

Classification : Non Exempté

Résumé des fonctions : Le superviseur d’itinéraire soutient le département de service dans l’objectif d’offrir un excellent service à la clientèle en tout temps et aide à la gestion des itinéraires du district. Le superviseur d’itinéraire relève du directeur de district.

Fonctions principales

Fonctions additionnelles

Compétences

Éducation

Exigences relatives aux déplacements

Conditions environnementales typiques

Activité physique reliée à l’emploi

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