Desktop Support Technician / FSO Engineer

Direct message the job poster from Raas Infotek

Sr. US IT / Technical Recruiter - USA & Canada | Aspiring VLSI Verification Engineer | Digital Design & Verification | Verilog | SystemVerilog | UVM |…

Hi

We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.

Job Role : FSO engineer

Location : Brampton, ON (Onsite)

Job Description :

This role will be to provide overall hardware / software support to employees and incoming new hires.

The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.

The successful candidate must provide optimum customer service to a wide variety of users through professional commitment and dedication. They must adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices (up to 150 miles).

Desired Skills & Experience

Responsibilities

• Image and install software on Windows, and Apple laptops / desktops, including IMAC (installations, moves, additions, and changes) and Remote support
• Troubleshoot post-deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices
• Printer break-fix and installation
• Disposal, redeployment and Asset reclaim
• Data Backup and Data Recovery coordination
• Hardware Refresh
• Warranty and Out-of-warranty repair and replacement
• Spare parts management
• Audio and Video Support including Health Checks
• Inventory and Asset Management – Depot Operations
• Coordinate with external vendors for dispatch support
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross-functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Requirements / Qualifications

Seniority level : Associate

Employment type : Contract

Job function : Information Technology

Industries : IT Services and IT Consulting

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Brampton, Ontario, Canada CA$22.00-CA$28.00 5 hours ago

Thanks & Regards

Direct No : 302 286 9939 Ext : 109

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