P2S01 - ANALYSTE, PREVENTION ET DETECTION DE FRAUDE(On-Site)

Attendance On-Site Job number 24026 Category Professional Status : Permanent City MONTREAL State Québec Type of Contract Permanent Country Canada Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 18-Dec-2024 $ 60000 Salary :  starting at $ 60000 per year Location : Montreal, Quebec City Montreal Province / State Quebec Area of Interest : Risk management

A career as a fraud prevention and detection analyst in our team is your opportunity to safeguard clients' financial interests and protect the bank from emerging fraud threats. This role allows you to make a significant impact through your analytical expertise and decision-making skills.

Your Role :

• Respond to client inquiries about unusual transactions and address their concerns with professionalism and empathy.
• Analyze suspicious transactions and provide guidance throughout the resolution process.
• Build trust-based relationships with clients and refer them to specialists when needed.
• Investigate banking fraud cases and implement strategies to minimize fraud impact.
• Lead by example by advising colleagues on fraud trends and improving detection processes.

Your Team :

You’ll join a dynamic fraud prevention and detection team of 30 colleagues, reporting to the director of digital and banking security. Our team thrives on curiosity, collaboration, and a shared commitment to protecting our clients. Together, we strive to positively influence lives through effective fraud management.

The call center operates from 7 AM to midnight, seven days a week , and you must be available full-time, 37.5 hours per week , during these hours. Your work schedule will be variable and provided three weeks in advance.

Your Training :

We provide hands-on training to help you excel in your role. You’ll have access to experienced colleagues and specialized learning tools that support continuous growth. Whether it’s career advancement, sector-specific expertise, or new opportunities, we prioritize internal mobility and professional development.

Requirements :

Languages : English, French Reason to require this language : you will need to serve clients who speak a language other than French regularly.

Skills

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Accountability Client-focused Communication Diversity & Inclusion Driving Results Emotional Intelligence Empathy Humility Initiative Learning Agility Resiliency Teamwork Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.