Process Excellence Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

What You’ll Do

• Lead complex cross‑functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and long‑term business priorities.
• Develop clear program roadmaps and execution plans, tracking progress against KPIs, timelines, and budgets.
• Partner with senior leaders, product, engineering, and operations teams to align priorities and deliver measurable business impact.
• Establish strong stakeholder engagement practices, providing clear, polished, and executive‑ready communications on program status, outcomes, and impact.
• Proactively identify risks and issues, propose data‑backed solutions, and drive resolution in partnership with stakeholders.
• Apply Lean Six Sigma methodologies to identify root causes, implement improvements, and raise the bar for quality and efficiency.
• Own the end‑to‑end lifecycle of process and product changes, from design through change management and adoption, ensuring outcomes deliver meaningful impact to customers and the business.
• Create, develop, plan, write and edit operational, instructional, and procedural content for both internal and external users.
• Produce products that conform to the company documentation and quality assurance standards.
• Collaborate with product and engineering partners to enhance their understanding of the current customer experience and identify opportunities for improvement.
• Apply technical depth to plan, design, and create complex operational, instructional, and procedural content.
• Represent Process Excellence in cross‑functional forums, helping shape broader servicing priorities while ensuring alignment within working groups.

What We Look For

Pay & Benefits

Pay Grade – J

Equity Grade – 4

Base pay range per year : $102,000 – $142,000

Remote‑first company with flexible office options. Benefits include 100% subsidized medical coverage, dental and vision for you and your dependents, generous stipends for technology, food, and family forming expenses, competitive vacation and holiday schedules, and an employee stock purchase plan (ESPP).

Remote Work

Affirm is proud to be a remote‑first company. The majority of our roles are remote, and you can work almost anywhere within the country of employment. Occasionally, office‑based roles remain for specific responsibilities.

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