Senior Product Analyst, Commercial Solutions

The Senior Product Analyst will collaborate closely with the Senior Product Manager to support the ongoing development, enhancement, and management of a portfolio of commercial products.

The Senior Product Analyst is responsible for gathering and analyzing data related to customer needs, market trends, and business objectives. With a deep understanding of both the target customer and target market, the Senior Product Analyst will collaborate with cross-functional teams to identify requirements, define product features, and prioritize development efforts to deliver the product roadmap as defined by the Senior Product Manager.

The Senior Product Analyst will conduct market research, customer research, user research, competitive analysis, and user feedback analysis to inform product strategy and decision-making. Additionally, the incumbent will support day-to-day product management activities, define user stories, support product launches and iterations and will participate in the development of business cases.

In collaboration with the Senior Product Manager, the Senior Product Analyst, will serve as a bridge between stakeholders, development teams, users, and customers, ensuring that the product aligns with business goals and delivers value to our customers and users.

Reason for Vacancy : Net New Role

What You’ll Be Doing

Gather and analyze data from various sources to extract actionable insights.

Use statistical techniques and data visualization to interpret trends and patters.

Identify opportunities for product improvements based on research and data analysis.

Monitor and report on product performance against goals and product KPIs.

Conduct research to understand market trends, customer needs, and the competitive landscape to identify both customer and business opportunities.

Conduct user research, interviews and usability testing to gather feedback on product usability and satisfaction and make recommendations to improve the user experience.

Collaborate with a variety of stakeholders to gather and document product requirements.

Translate product requirements into user stories, perform product backlog grooming, and actively participate in product planning and prioritization activities.

Organize and participate in customer and user workshops to identify customer pain points.

Facilitate requirements gathering workshops to identify customer workflow optimization and client satisfaction improvement opportunities.

Convert complex data and findings into understandable tables, graphs, and written reports to communicate insights, findings, and recommendations to a variety of audiences.

Measure the effectiveness of product offerings, promotions, and strategies.

Document and maintain product procedures and product documentation.

Perform tasks as assigned by the reporting manager in support of business priorities.

About You

Bachelor’s Degree or Diploma or Equivalent Work Experience

Strong data analysis skills. Proficiency in using analytical tools and techniques to gather, analyze, and interpret data.

Strong research skills. Knowledge of market, customer, competitor research methodologies, including data collection and analysis.

Strong ability to identify problems, gather relevant information, and propose practical solutions to improve product performance or the user experience.

Familiarity with agile and lean practices and product management tools to manage product roadmaps, backlogs, user stories.

Strong attention to detail to ensure accuracy and precision in data analysis and documentation.

Ability to facilitate workshops and discussions with a variety of stakeholder groups.

Ability to work independently or within a team and handle multiple projects simultaneously.

Ability to work collaboratively with cross-functional teams including product managers, developers, and marketers.

Critical thinking skills to recommend original and productive ideas.

Knowledge of the Software Development Life Cycle (SDLC).

Proficient in Microsoft Office, Jira and Confluence

Let’s Talk Pay

We believe in being upfront about pay and helping you make informed decisions about your career. The annual pay range for this role is $88,000 – $104,000 inclusive of base salary and target incentive pay. We understand that great talent comes in many forms, each with unique skills, experience, and potential. Your salary will be tailored to reflect the experience you bring and the impact you’re ready to have on this role.

At Teranet, we also know that compensation extends far beyond a pay cheque. Along with your cash compensation, we offer a comprehensive package which includes the following :

100% Employer Paid Health Benefit Plan

Employer Matching Retirement Savings Plan

Paid Vacation, Floater Days & Sick Leaves

Maternity, Parental and / or Adoption Leave Top-Up Programs

Corporate Discounts & GoodLife Group Rate Membership

Employee Assistance Program – for you and your loved ones!

Our Human Approach to Hiring

At Teranet, we use smart technology to make hiring faster and more efficient. Artificial Intelligence (AI) tools help us review applications and identify strong matches—but the real decisions? Those are made by our awesome people.

Every interaction you’ll have, and every decision we make, is led by humans. AI may support us, but it’s human connection that drives every hire.

At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs.

Come As You Are. We Like You That Way!