Program Manager

Program Director – Compucom

Join to apply for the Program Director role at Compucom.

The Program Director will own multiple clients and will be directly accountable for Profit & Loss and Growth of the customers. This individual will also build, manage, and develop a high performing team of technical support specialists. The ideal candidate will possess strong problem‑solving capabilities, using various methods to identify opportunities for growth while focusing on operational efficiency.

Must be based in Ontario and available to visit client locations as needed.

Responsibilities

• Own the overall Profit & Loss (revenue through Margin), growth, and Gross Margin Dollars for assigned clients.
• Direct the operations of the customer relationship function for assigned accounts, focusing on providing customers with support, guidance, and knowledge resources to boost renewals and strive for zero churn.
• Develop strategies and processes to deliver consistent client experience from onboarding through all phases of the customer lifecycle while promoting retention; Client Satisfaction to be measured via Net Promoter Score (NPS) and operational Customer Satisfaction measures (CSAT).
• Responsible for overall governance to include monthly Business Review and strategic innovative road mapping.
• Manage a team of Customer Relationship team members to include providing leadership, addressing discipline issues, hiring and terminations, administrative duties, and training for continuous improvement.
• Conduct monthly account reviews with each client while identifying blind spots that may exist and opportunities to improve relationships and overall approach to account plans.
• Build trusted relationships with senior leaders on assigned accounts and act as an escalation point as needed for the customer and the internal support team.
• Collaborate with other teams as needed to align customer brand, values, position, and opportunities with Compucom’s value proposition.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Qualifications

Salary

The annual starting salary for this position is between $85,000-100,000 CAD annually. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate.

Other Compensation

This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan.

Benefits

Compucom offers a comprehensive benefits package that includes Medical, Dental, Vision, Life and AD&D Insurance, Disability Protection, and Retirement Plan. Providing great benefits to you and your family is just one more way Compucom takes care of the people who make our company great! Insurance coverage begins after 90 days of regular, full‑time employment.

Equal Employment Opportunity

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

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