service writer

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Work site environment

• Heavy equipment

Work setting

• Rural area
• Private sector

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information

Computer and technology knowledge

• Internet
• Spreadsheet
• Google Drive
• Protractor

Equipment, eystems and controls experience

• Automotive equipment and systems

Area of specialization

• Mechanical components

Transportation / travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Are you willing to relocate for this position?
• Do you have experience working in this field?
• Do you have the required certifications listed in the job posting?

Experience

• 2 years to less than 3 years

Employment terms options

• Day
• Weekend
• Overtime required
• Overtime available

Health benefits

• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available