Victim Services Assistant Coordinator - Terrace and District RCMP Victim Services Program

DEFINITION :

Under the direction of the Victim Services Program Manager and the general direction of the Officer in Charge, provides direct support services to victims and witnesses of crime and trauma. The position delivers crisis intervention, emotional support, information, and referrals, and assists clients in navigating the criminal justice system. The role also supports program administration and coordination as required.

EXAMPLES OF WORK PERFORMED :

• Providing direct support services to victims and witnesses of crime and trauma;
• Deliver crisis intervention, emotional support, information, and referrals over the phone and on site;
• Liaise with criminal justice partners including RCMP, Crown Counsel, Probation and the Coroner's office;
• Provide court-related support to clients, including information on court processes, court orientation, court accompaniment, and related duties;
• Attend police crisis call-outs when required and provide immediate emotional support to victims and witnesses;
• Provide information regarding available community resources and liaise with agencies to obtain support services for clients;
• Establish and maintain effective working relationships with internal and external contacts;
• Assist victims in completing Crime Victims Assistance, Victim Impact Statements and other relevant forms;
• Establishing, maintaining and updating confidential client files in accordance with program standards and privacy requirements;
• Performing administrative and support duties, including but not limited to data entry, reporting, scheduling, and file management as required; and,
• Performing other related duties as assigned.

Hours of Work :

This position is regularly scheduled for 20 hours per week. From time to time, flexibility in hours may be required to support operational and client service needs and will be managed in accordance with the Collective Agreement.

MINIMUM TRAINING AND EXPERIENCE :

The above statement is a general description of the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

A criminal record check will be required to be provided by all potential successful applicants to this position prior to it being awarded.

The City of Terrace is committed to fostering an inclusive, respectful, and equitable workplace that reflects the diversity of the community we serve. We encourage applications from all qualified individuals.