Senior Account Executive

Primary Job Posting Location :

Lachine, Quebec Canada

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Job Description : Job Summary

This position achieves their assigned sales plan by generating profitable UPS revenue growth through the development of new business and the retention of existing business within their assigned accounts. This position analyzes customers’ current supply chain needs to create appropriate solutions and promptly respond to customers’ requests. This position builds successful partnerships with key stakeholders at all levels of customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines. This position meets with customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.). This position collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs.

Responsibilities :

Executes on previously signed contracts (e.g., UPS Freight) to introduce new products and services to customers and expand business within customer accounts

Performs pre-call analysis (e.g., researches account history, shipping details, complaints, etc.) to prepare for sales calls

Responds to internal sales leads from various sources (e.g., Sales Lead Incentive Management system, operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy

Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer

Generates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (i.e., contracted discounts) and renegotiate contracts

Utilizes Salesforce to document customer information and provide account status to the sales team

Trains customers on proper packaging techniques to avoid damages

Qualifications :

Experience with supply chain concepts - Preferred

Meets local age and operations requirements to operate a vehicle

Provides own vehicle for business

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.