IT Support Analyst

IT Support Analyst

At Regional Group,we'renot your typical real estate company we are driven by our mission ofenriching communitiesand creating places where people thrive. We are innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. As afully vertically integrated real estate company, we bring togetherexpertisein development, construction, asset management, and property operations to deliver exceptional value andexperiences. Through our homebuilding division,eQHomes, we continue to set the standard in home innovation and sustainable livingWitha $5+ billion pipeline of commercial, mixed-use, and residential projects across Ontario and Quebec, and a management portfolio exceeding2.9 million square feetof commercial space and 2,000 residential units. With this legacy as our foundation, we strive to bethe real estate company of choicefor our customers, partners, and communities.

At Regional Group, we believe ourpeopleare our greatest strength and foster a culture of lifelong learning, fearless innovation, and integrity. We strive toelevatethe ordinary into the extraordinarythrough our projects, our decisions, and our impact on the communities we serve.Passiondrives everything we do, inspiring us to deliver our best work and turn challenges into opportunities.

About the Role:

As an IT Support Analyst, your primary responsibilityis to provide efficient and effective technical support to the Regional Group and its affiliated companies.This is a temporary position, with an expected duration ofsix (6)months, with thepossibilityforextension.This entailsassistingin achieving businessobjectives, ensuring project success, and aligning with the overall company vision through your experiencein IT support. With your critical thinking, professionalism, strong interpersonal and organizational skills,you'llplay a pivotal role in our success.

Key Responsibilities:

General:

• Providetimelyand friendly front-line IT support services to all Regional Group locations within the Ottawa region.
• Diagnose and troubleshoot hardware and software problems on desktops, laptops, and other devices.
• Utilize a centralized ticketing system to collect end-user incident reports, computer asset information, and other relevant data for the identification and resolution of IT-related problems.
• Collaborate with other IT Teams,vendorsand consultants to address escalated support incidents.
• Contribute to the collection, recording, and upkeep of IT-related best practices, system configurations and diagrams, asset inventory, policies, and procedures.
• Maintainaccuratedocumentation of IT systems, configurations, and user guides.
  Create knowledge base articles tofacilitateefficient issue resolution.

Technology/Vendor specific:

• Install, configure, andmaintainend-user applications and devices (MS Office 365, Windows 10+, Mobile device management, IP telephony, helpdesk ticketing system, video conferencing).
• Configure andmaintaindomain-based Windows desktops and laptops (Windows 10+, Mac OS).
• Perform Adds/Moves/Changes for user accounts and basic troubleshooting in DNS/DHCP/DFS environments.
• KnowledgeofNTFSand filesharesecurity with Adds/Moves/Changes and basic troubleshooting.
• Provide support for end-users in TCP/IP, Ethernet, and wireless environments.
• Support networked printers and end-user peripheral devices.
• Supportfor the corporateVOIPphone system(Cloud Platform).
• Conduct network device log and policy analysis, general hardware upkeep and maintenance, and patch/update management as needed.
• Perform other technical tasks asrequired.

Business/Administrative specific:

• Executeadditionaladministrative tasks as needed.

About You:

• Education in Information Technology, Computer Science, or a related field, currently completing or holding a technology-focused diploma or equivalent experience (Preferred)
• Demonstratedproficiencywith 2-3 years of technical support experience.
• Demonstrateexpertiseand certification in Microsoft Windows 10+ andproficiencywith the MSOffice365ecosystem.
• Independent and proactive inidentifying, reporting, and troubleshooting problems, with a commitment to providing excellent service.
• Demonstrateproficiencyinmaintainingaccessibility through mobile devices fortimelyresponse.
• Excellent communication skills in English, both verbal and written.
• Friendlydemeanour, highly responsive to end-user needs with exceptional customer service
• Detail-oriented with a focus on accuracy in work delivery.
• Highly organized with efficient time management skills.
• Strong workethicand punctuality in attendance and meetings.
• Consistent adherence to professional attire andbehaviourisrequired.
  
  

Why Join Us:

• Join a values driven culture:
  • People
    • We believe our people are our greatest strength. We encourage our people to pursue lifelong learning, share new perspectives, and empower them to challenge fearlessly in the pursuit of going a level above and doing the right thing.
  • Elevate
    • We strive to elevate the ordinary into the extraordinary in every action, every decision, and every community. We look for opportunities to go a level above, to elevate and evolve, encouraging innovation to consistently surprise and delight our stakeholders.
  • Passion
    • Passion drives our commitment to deliver our best work for the communities we serve. With love for what we do, we naturally go a level above, see obstacles as opportunities, and let our passion fuel our ambition to be the best.
• We are actively pursuing portfolio growth opportunities, ensuring continuous development and advancement.
• We take pride in shaping real estate in Ottawa for over 60 years.
• Enjoy competitive pay, incentives, and tuition reimbursement to support your personal and professional growth.

This position is to fillone (1)existing temporary vacancy. The salary range for this role is $63,000$80,000/year.

Regional Groupis anequal-opportunityemployer dedicated to creating an inclusive and accessible workplace environment. We are committed to cultivating a workforce that mirrors the diversity of our community, including individuals with disabilities. If you require accommodation or support during any stage of our recruitment and selection process, we will collaborate with you to address your needs.