Bilingual Premium Corporate Travel Agent NA

Requirements

Key responsibilities

• Complete new domestic Canada and trans-border travel reservations both in the GDS and in OBTs
  
• Understand and communicate travel industry processes, limitations, rules and particularities such as flight credits, fare rules, upgrade policies and so on
  
• Understand and apply travel polices and approval flows of each of our clients
  
• Respect data privacy and protection policies
  
• Able to position complementary travel services such as hotels and car rentals
  
• Positions travel solutions based on loyalty programs, travel policy as well as profitability
  
  

Required Skills & Experience

EDUCATION & EXPERIENCE

• Fluency in both written and spoken French and English
  
• 5+ years of travel industry experience
  
• College Diploma (minimum)
  
• Travel School (nice to have)
  
• University Degree (nice to have)
  

• Domestic and trans-border geography
  
• Business level communication written and oral
  
• Soft skills related to positioning and offering travel solutions
  
• Ability to find and communicate global entry requirements
  
• TSA guideline, baggage policies, fare restrictions and classes
  
• Active listening, building rapport and engagement
  
• Demonstrates empathy
  
• Sales