Business Architect

Business Architect

We are seeking a Business Architect to play a key leadership role in a major transformation initiative. In this role, you will lead business design across requirements, operating models, user stories, functional design, and business contributions to architecture, UX, and migration planning. You will also lead and guide a multi-disciplinary team spanning Business Analysts, Process Analysts, UX, Architecture, and technical collaborators. Success in this role requires a deep appreciation for business process transformation, including its impacts on both the technical landscape and the lived human experience of end users. The Business Architect must be able to pick up on implicit needs, pressures, and pain points during stakeholder conversations—even when not explicitly stated—and translate these into forward‑looking design inputs.

Future Duties and Responsibilities

• Must have a government of Canada Security Clearance
• Stakeholder Engagement & Leadership
• Lead workshops, interviews, and discussions to uncover both explicit and implicit business needs, operational realities, and user pain points.
• Maintain strong, ongoing engagement with client stakeholders to ensure alignment throughout the design lifecycle.
• Lead and mentor a multi-disciplinary business design team, ensuring high‑quality outputs across requirements, process design, and functional design.
• Clearly communicate business implications of design choices, future‑state transformations, and process changes—including impacts on end users, future state roles, and operations.

Business Requirements & Analysis

• Lead the definition, refinement, and validation of business requirements for the new solution.
• Identify underlying business process challenges and opportunities that may not be explicitly stated by SMEs.
• Ensure requirements are clear, traceable, testable, and tied to real business outcomes and user needs.
• Maintain end-to-end traceability across requirements, user stories, design, and testing.

User Story & Agile Delivery Leadership

• Lead creation and refinement of user stories across solution functionality, process transformation needs, AI‑enabled capabilities, and data workflows.
• Ensure stories incorporate human‑impact considerations (e.g., ease of use, clarity, accessibility, cognitive load).
• Collaborate with Product Owners, BAs, UX, Architecture, and technical teams in an Agile SAFe environment.

Future‑State Operating Model & Business Process Transformation

• Design the future‑state business and operating model including roles, workflows, governance, and content processes.
• Interpret business process transformation impacts, anticipating how changing guidance, workflows, content flows, and tools will affect employees and end users.
• Identify opportunities to simplify processes, reduce friction, and ensure the to‑be model is intuitive, scalable, and human‑centered.
• Work closely with the Architects, UX leads, Change Management, and Training specialists to ensure business transformation is designed holistically.

Frameworks & Solution Design Alignment

• Shape frameworks such as content lifecycle, metadata usage, governance processes, and content‑review workflows.
• Collaborate with UX and Architecture to ensure the solution reflects both business process needs and user experience realities.
• Lead development and validation of design specifications, ensuring business logic, workflows, and decision rules are fully defined.

AI‑Enablement

• Identify high‑value opportunities for AI within the solution.
• Translate business process pain points into functional AI use cases.
• Collaborate with AI/ML specialists to ensure AI capabilities enhance, not complicate, the user experience.

Migration, Release Planning & Readiness

• Contribute business perspective to migration planning, release sequencing, and operational readiness activities.
• Identify business constraints, dependencies, content readiness factors, and training/ change impacts.
• Ensure the migration plan considers not only system change but process and human impacts.

Cross‑Team Integration

• Work closely with PMO, Architecture, UX, Data, Change Management, Release, and Training teams to ensure business coherence and alignment.
• Ensure business decisions are consistently reflected across requirements, UX flows, functional designs, and migration sequencing.
• Act as the connective layer between business process transformation and technical/UX implementation.

Required Qualifications

• 10+ years of leadership experience in business architecture, business analysis, functional design, or related roles in large transformation programs.
• Demonstrated experience leading business process transformation, including understanding impacts on workflow, roles, and the user experience.
• Strong ability to surface and interpret implicit business needs and undercurrents during stakeholder conversations.
• Hands‑on experience writing and refining user stories in Agile (SAFe preferred) environments.
• Experience collaborating with UX, Architecture, Solution Architecture, Data, PMO, and Change Management teams.
• Excellent communication, facilitation, and documentation skills.
• Experience leading and mentoring BAs or process‑focused team members.

Preferred Qualifications

• Experience in public sector or regulated environments.
• Familiarity with content migration or large‑scale content/process transformation programs.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal‑opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter. To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.