Executive Administration Assistant, Guest Experience & Quality Assurance

Job Description

As Rimrock Banff prepares to re-emerge as the first Emblems Collection retreat in North America, we’re not just reopening, we’re redefining modern mountain luxury.

The Executive Administration Assistant, Guest Experience & Quality Assurance plays a pivotal role in ensuring every guest interaction, brand standard, and service touchpoint reflects the refined excellence of Rimrock Banff.

This role blends strategic coordination, service culture leadership, and executive-level administration, connecting our leadership team to the heartbeat of our guest experience. You’ll champion our quality assurance programs, elevate feedback into action, and ensure alignment between our vision and every detail of delivery.

Key Responsibilities

Quality & Brand Excellence

• Lead the hotel’s Quality Assurance and Brand Standards programs, ensuring consistency across all departments.
• Conduct internal audits and coordinate pre- and post-QA review action plans.
• Monitor guest feedback channels (TrustYou, surveys, direct correspondence), providing data-driven insights and follow-up strategies.
• Lead monthly Service Excellence reviews with leadership teams to celebrate wins and drive accountability.

Executive Office & Communication Support

Guest Experience Leadership

Administrative & Operational Support

Qualifications

What You Bring

Bonus if You Bring

Who You Are

You’re an Altruist at heart, cooperative, thoughtful, and motivated by helping others succeed.

You thrive in a fast-paced environment where every detail matters and every interaction shapes an impression.

You lead with warmth and integrity, ensuring that excellence feels personal, not procedural.

You balance structure with empathy, bringing people together, aligning priorities, and turning plans into polished execution.

You’re the calm in the chaos, the connector behind the curtain, and the quiet force that keeps everything (and everyone) moving forward.

Support the vision. Elevate the standard. Stay moved.

Physical Demands & Work Environment

Additional Information

Job Perks & Benefits

Apply Today

Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at www.rimrockcareers.com .

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out, confidentially, at recruiter@rimrockresort.com , and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every Heartisan to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.

Be you. Be bold. Stay moved.

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