CUSTOMER SERVICE REPRESENTATIVE

Join Our Team as a Customer Service Representative!
Are you passionate about helping people and eager to build a long-term career in the insurance industry? We're looking for a dedicated Customer Service Representative to join our team in Winnipeg. This is a fantastic opportunity to grow and evolve within a company that values its employees and their professional development.

We are seeking a Customer Service Representative to join our team in Winnipeg. This is a permanent, full-time position with a hybrid workstyle, allowing you to work from home four days a week and from our Winnipeg office one day a week. Your journey will begin with 4-6 weeks of paid training, followed by 2-3 weeks of mentorship to ensure your success. The start date for this role is September 24th.

Advantages

•Conveniently located in a downtown Winnipeg, our office is easily reachable by public transit, biking, or walking.
•Enjoy coming to work in our stunning office, designed to foster a bright, comfortable, and inspiring environment.
•Competitive Salary: $44,000 - $48,500 annually.
•Work-Life Balance: Enjoy a hybrid workstyle with 4 days at home and 1 day in the office, and a Monday-Friday schedule with weekends off.
•Generous Time Off: 3 weeks of paid vacation and 3 paid personal days.
•Robust Benefits: A pension plan, the opportunity to participate in our Share Ownership Program, and a bonus plan.
•Professional Development: We support your professional development with our education reimbursement program and a clear path for career advancement within the company.
•Job Security: This is a permanent position, offering stability and a long-term career path.


Responsibilities
•Provide accurate and helpful responses to existing and new members with the highest level of customer service.
•Effectively troubleshoot and resolve telephone and email inquiries using various systems and tools in a timely manner.
•Manage a high volume of incoming calls while maintaining efficiency and quality of service.


Qualifications
•Strong English communication skills are essential.
•Must have strong computer skills and the ability to multitask by using multiple screens and systems simultaneously.
•Must be able to pass The Federal Government's Enhanced Security Screening.
•Previous customer service or call centre experience is required.
•Must have a high school diploma.
•Ability to work under pressure.



Summary
If you're ready to start a career that offers both personal satisfaction and professional growth, this role is the perfect fit for you! Don't miss this opportunity to join a great company and make a real difference.

Interested candidates can mail their CV's to eunice.samuel@randstad.ca

Only those selected for interviews will be contacted. Thank you for your interest in this position!



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.