SAP iXp Intern - Customer Success Marketing & Communications Coordinator

What you’ll do

Position title :  SAP iXp Intern - Customer Success Marketing & Communications Coordinator

Location : Toronto

Expected start date : August / September 2024 (Flexible)

Duration : 8 months

In this role, you will be part of the Customer Adoption Office team and support our Customer Success Managers (CSMs) by building best-in-class customer experiences, with a focus on the areas listed below.

Communications, Customer Events & Webinars :

Professional writing, editing, and proofreading of internal and external communications

Actively engage in the design and content management of internal assets (newsletters, emails, and SharePoint pages)

Create and execute end-to-end external email campaigns promoting virtual customer programs (e.g., webinars)

Timely coordination and execution of internal meeting cadences (quarterly business reviews, state of the business reviews, and more)

Video & Graphic Design :

Design and edit video and audio content such as event recap videos, customer stories, team videos, podcasts

Develop & design customer email campaigns, internal newsletters, and communication templates, manage internal and external facing distribution lists, and engage inboxes

Content Strategy & Management :

Help to create and maintain content for CSM audiences and customers

Maintain solution pages for all Cloud ERP post-sales activities

Run content audit to update broken assets and links

Ensure internal Community Engagement SharePoint pages are up to date

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Background in Marketing, Communications, Public Relations or Commerce related degree (Bachelor’s, Master’s, MBA)

Strong written communication skills (email, PPT, newsletters)

Proficient in content creation (videos, newsletters, etc.) and management

Website management skills / experience an asset

Previous marketing / communications experience an asset

Prior experience with email campaigns, webinar management, and any marketing automation tools is a plus

Strong Relationship / Interpersonal skills

Detail Oriented

Curious and eager to learn

Demonstrated Self Starter

Strong organizational skills

Business Acumen

Strong collaboration skills

Experience with graphic design tools such as Canva, Adobe Suite

Digital Media experience is an asset

Experience with Zoom and / or other virtual event hosting tools is an asset

Experience with SAP Microsite Platform a strong asset

Experience with Sharepoint

Business Process / Supply Chain Education / Experience an asset

Passionate about customer experience

Meet your team

The goal of the Cloud ERP Customer Adoption Office Team is to support the global Customer Success Managers (CSMs) with customer renewals, adoption, expansion / upsells, and references.

The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas : SAP S / 4HANA Cloud, Digital Supply Chain, and Finance Solutions, as well as Customer Relationship Management, Marketing & Communications, Data Analytics, Operations, Team Enablement, and Audience Engagement.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.