Senior Account Manager

About the Role

As the Senior Account Manager, you will serve as the team captain within the portfolio, driving projects forward by managing the internal team and acting as the liaison between clients and our teams. This position sets the tone for partnerships, driving collaboration and ensuring that everyone is aligned with our shared goals. The ideal candidate will balance client needs with company ambitions to determine the vision, and then make sure everyone is clear on that vision and how to get there. We’re looking for an energetic individual with an entrepreneurial spirit who’s comfortable taking on different tasks and solving problems—and can do it all while bringing a positive spark to people’s lives.

Responsibilities :

Creative Development / Production

• Provide clear and succinct creative direction and feedback, and contribute to strategic initiatives offering a sound POV.
• Be a day-to-day leader and source of clarity and solutions by company teams across disciplines.
• Lead project meetings and presentations internally and with clients.
• Understand the dynamics of clients’ business and category, and their implications on our work.
• Understand the bigger-picture agenda and issues on the account, and manage projects with those in mind.
• Work comfortably across multiple projects / brands with minimal senior oversight.
• Push clients for clarity and help them understand what they need beyond what they ask for.
• Feel comfortable having difficult conversations internally and with clients.
• Keep the account running smoothly across projects and work streams.
• Intuit potential complications and issues, anticipate the needs of senior clients through information gathered from their direct day-to-day clients and effectively manage up, bringing solutions to senior account leadership.
• Understand our staffing and profitability, anticipate resourcing issues / needs and advise senior account leadership.
• Understand the creative priorities of .Monks and help guide internal teams and clients.

Business Objectives / Financial

• Comfortably manage without authority, and be responsible for the development of status reports, budgets, SOW, revenue tracking.
• Take cues from leadership to set the tone for the team, keeping the team positive and focused on solutions.
• Serve as a .Monks ambassador, spotting new project opportunities and understanding the latest capabilities to bring added value to clients.

About You

The essentials :

• Bachelor's degree and Advertising agency experience is required.
• Minimum 3 years of experience in Account Management at an advertising agency.
• Advanced knowledge of Google Enterprise Suite.
• Experience and knowledge of traditional and digital marketing methods including : broadcast, films / content, banners, print, OOH, social platforms, website, digital platforms.
• Able to take direction and be a self-starter.
• Exceptional written and verbal communication skills.
• High attention to detail.
• Strong time-management and organizational skills.
• Strong client-service orientation.
• Flexible to evolving responsibilities and last-minute changes.
• Ability to thrive in a fast-paced and high-pressure environment.
• A willingness to travel when needed.

At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

• Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

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What We Offer

Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$75,000—$80,000 CAD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave : Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories : the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process.