Customer Service Representative

Job Description

Job Description

Enviro-Tech Mechanical Services

Customer Service Representative

$22 - $25 per hour

Who we are :

Enviro-Tech is a commercial refrigeration, HVAC and installation company made up of busy office staff and a growing fleet of service technicians. In business since 1994, we are a top-quality, full-service company for heating, ventilation, air conditioning and refrigeration sales and service. We provide solutions that give customers confidence that their systems will perform; and services that will protect and extend our customers' investment. Our goal is to provide an environment that respects and honors a work-life balance.

A day in the life :

As a CSR at you are the first point of contact for the customer, so your main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!

What you bring :

• 2-3 years previous office experience and customer service experience preferred
• Superior communication skills when dealing with challenging and reactive service calls
• Excellent computer skills; savvy with new ERP programs and MS Office (Excel)
• Excellent attention to detail; accurate and efficient with data entry
• Need strong memory retention - we service over 300 manufacturers and 1000's of customers

Why work for us?

Our recruitment process :

At Enviro-Tech we follow a standard recruitment process with each candidate we contact :

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally. Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

Check out our website : envirotechmechanical

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