Technical Product Engineer

Progressive Automations is one of the top manufacturers and distributors of linear actuators and home / office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!

• The role will be carried out in English, and the applicant must be located in Richmond, BC.

Job Responsibilities

As a Technical Product Engineer for the B2C Team, you will play a critical role in ensuring exceptional technical / engineering support to our customers. You will be supported by the B2C Technical Lead with guidance, support, and supervision in your role. While maintaining a positive, empathetic, and professional attitude toward customers at all times, you will respond promptly, and within the company’s Service Level Agreement (SLA). While providing support, you will utilize up‑selling and cross‑selling to promote Progressive Automations products.

Your primary responsibilities revolve around bridging the gap between the technical aspects of the Progressive Automations products and its practical applications for customers and end‑users. You will assist in resolving technical issues and troubleshooting problems related to our products via various channels (phone calls, email tickets, chats). The TPE may collaborate closely with colleagues as necessary, demonstrating the ability to work both independently and in a highly collaborative team environment. Documenting and communicating website, datasheet and product issues to the Technical Lead will show strong attention to detail. To be successful in this role, you’ll need to stay committed to ongoing learning and professional development, and seek opportunities to expand your technical knowledge, and industry insights.

Required Skills and Experience

Who you are and what you will bring to the table

What We Offer

Visit our websites to learn more about us

Please note that fluency in English is a requirement for this role, and all applicants are expected to submit their resume in English.

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