Agent Operations Specialist

Challenger Motor Freight is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Challenger Motor Freight Company Profile :

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here :

• A workplace where you can learn, grow, and build your career
• A culture that encourages new ideas and continuous improvement
• Supportive leaders who provide guidance while giving you autonomy
• A team-focused environment
• A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
• Support for professional memberships, training, and certifications

The Opportunity :

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary :

The Agent Operations Specialist is responsible for supporting the day-to-day operational success of our independent freight agents. This role handles a wide range of functions, including order entry, track and trace, customer / carrier communication, and issue resolution.

Hours of Work : Monday to Friday, 8 : 00am to 4 : 30pm

Work Arrangement :   On-site

Position Type : Non-Union

Employment Status : Full-Time

Compensation : $48,000 - $53,000

Work Location : 300 Maple Grove Road, Cambridge, ON

Key Accountabilities :

In this role, you will :

Order Management

Customer Service Support

Carrier Procurement

Documentation & Compliance

System & Reporting

Back Up Agent Support and Logistics

Qualifications :

We’re looking for someone who brings :

Education & Experience :

Skills & Attributes :