Customer Support Specialist

Job Description

Job Description

Join easyhome — Canada’s largest lease-to-own business and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies , certified as a Great Place to Work® , and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At easyhome, we make more than home goods accessible — we help Canadians build brighter futures. Through flexible weekly and monthly payment plans, we give our customers the power to furnish their homes, improve their quality of life, and take steps toward stronger financial standing. If you’re passionate about making a difference, join us and be part of a team that empowers people to create comfortable, confident lives — one lease at a time.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24 / 7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID ! Along with paid vacation and personal days.
• For complete picture of total rewards, please click here .

A day in a life of a Customer Solutions Specialist :

Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.

Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.

Uphold merchandising standards including assisting with show room set up, pricing and promotion changes, as well as manage and track inventory.

What we are looking for :

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment :

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information : All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.