Job Description
Benefits of working with HGS include:
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!Plus, working with HGS comes with benefits like:•Starting at $17.35 hourly and overtime opportunities•Bonus potential•Best in class medical, dental, vision benefits and Life Insurance •Refer-A-Friend bonuses•Employee assistance programs•Flexible Schedule Options•Career advancement in a fast-growing organization •People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
Alors, qu’est-ce qu’un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes. Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d’avoir un impact sur la vie des gens, vous allez adorer cette opportunité!
Requirements:
•You’re at least 18 years of age•You can work flexible hours as business needs may change•You have at least 6 months of customer service experience and you understand the value of coaching / feedback•You have experience troubleshooting issues and understand the importance of owning the resolution for the customer•Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency•You’re computer savvy, comfortable sitting at a desk and working with multiple monitors•You’re results oriented and comfortable providing customers with recommendations and solutions•You have excellent French and English communication skills, both oral and written•You’re comfortable working from home and have a suitable space with a hard-wired internet connectionPlease note: This position does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program because this is a work from home position.Bilingual French & English Work@Home Customer Service Representative • Manitoba
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