IT Automation and Observability Technician : Bilingual (English / Spanish (or Portuguese))
WHO WE ARE
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services.
Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices : Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.
We are hiring a bilingual English / Spanish (or Portuguese) intermediate IT Automation and Observability Technician to work with one of our clients, an international investment bank based in Montreal.
Context
The Automation and Observability team consists of multiple SME’s who assist the global process owner in designing, creating and maintaining the company’s IT services.
While leading the company’s IT team, the IT service manager strives to develop a reliable IT service and improve the organization's existing IT service infrastructure.
IT service managers are responsible for maintaining a high-level standard when dealing with the company's IT services, and for foreseeing and troubleshooting any issues that may arise, either with the company's IT systems or a client.
Infrastructure Monitoring, Job Automation, Asset Management of servers and network inventory. Scheduling Change, Incident, Problem and Request management as well as CMDB functions are core services which are heavily relied upon by CIB IT and the ITSM team is the bridge for IT and business in coordinating and ensuring predictability for CIB IT and its Business.
The team will have SMEs to focus on the core services as dictated by the manager with the objective to provide quality services using various platform to support the numerous to develop efficiency and consistent results.
Responsibilities
The technical engineer has broad responsibilities for the deployment of related processes and services. This includes :
- Participate in providing design, implementation, management, integration and support 2nd and 3rd levels for a 24*7 server and network monitoring platform.
- Maintain, upgrade and architect solutions in support of streamlined integrations across various system platforms including :
- Dynatrace
- ITRS Geneos
- CA SOI a plus
- BMC Discovery a plus
- CA AutoSys a plus
- Produce documentation on standards and guidelines for regional deployment and use of tools
- Manage the relationship with external technology providers to review new products, escalate
issues, and provide a single voice from IT Production to these technology providers
Evaluate current methods, software and architecture to propose and implement appropriate
processes and tools to improve automate and secure OS Engineering and Service Delivery teams Run The Bank activity.
- Participate in global meetings and liaise with Global counter parts in Paris, UK, LATAM and APAC to ensure consistency and alignment of tools and processes.
- Attend audit and compliance reviews ensuring the team remains compliant with bank standards and to address any non-compliance.
Ensures compliance with any and all related Policies
Profile
SKILLS AND QUALIFICATIONS :
- 3-5 years industry experience in a technology monitoring and architectural capacity
- Basic administrative knowledge of Windows and Unix operating systems
- Fluent in Portuguese / Spanish
- Basic knowledge of networking
- Proficiency with SQL and database concepts
- Familiar with Python and / or other scripting tools
- Ability to create a collaborative environment and deliver a consensus agreement with key IT
personnel
Good at organizing and managing multiple priorities and / or projects by using appropriate
methodologies and tools.
- Ability to work effectively in geographically dispersed cross-functional teams
- Ability to coordinate with various technical and non-technical teams to achieve quality results
- Introduce new ideas and processes which improve performance and productivity
- ITIL and process minded
Languages
- English
- Portuguese / Spanish
- French is a plus
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