Senior Business Systems Analyst

Is this role right for you?

In this role you will :

• Act as a liaison between business and technology on any new application or project scope
• Participate / lead discoveries around impact, that planned changes have, on the Contact Center platform, working with both the technology and business teams
• Identifies key players and stakeholders
• Communicates with outside teams that have a role to play in projects and gets the right parties involved
• Attends and leads scrums / huddles tracking and reporting critical data
• Supporting the release management process including OR and security Scans
• Owning / managing training and low level design documentation as part of new projects / implementation
• Roll out spotlight sessions to the team, communicating any new application scope
• Work closely with project / application leads to identify and address roadblocks and delays
• Escalate impactful development items causing delays
• Manage lower and production environment certificate renewals / updates
• Work with release management to secure approval for key release dates
• Ensuring all APM, MI Playbooks etc… are up to date
• Follow-up on KTLO, vulnerability and SWC projects, keeping stakeholders up to date and ensuring action items are completed

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have :

What's in it for you?